Contract type: 12 month FTC Location: Edinburgh, Glasgow or Alderley Park Working style: Hybrid 50% home/office based Closing date: 3rd August 2026 We're looking for a Proposition Analyst to help shape the products, services and experiences we deliver to customers. Using customer and business insight, you'll identify opportunities to improve customer outcomes and support the development of compelling propositions that align with our strategy. A key focus of the role is supporting our Voice of Customer (VoC) Programme and embedding customer-centric ways of working through our journey mapping and journey management tools. You'll work with stakeholders across the business to turn feedback and insight into action, helping us continuously improve the experiences we provide to customers. This is an exciting opportunity to influence how customer insight drives decision-making while building expertise in customer experience, proposition development and journey management. <h3>About the role</h3> <ul> <li>Support the ongoing development of Royal London's Voice of Customer (VoC) Programme, helping turn customer feedback into meaningful improvements.</li> <li>Analyse customer, market and business insights to identify opportunities to enhance products, services and customer experiences.</li> <li>Manage and support the adoption of our customer journey mapping tool, ensuring effective governance and best practice.</li> <li>Collaborate with stakeholders across the business to design and deliver customer-focused proposition solutions.</li> <li>Provide guidance and training on customer experience and journey management practices.</li> <li>Help prioritise initiatives based on customer outcomes, business value and strategic objectives.</li> <li>Contribute to the continuous improvement and maintenance of existing propositions, products and customer journeys.</li> </ul> <h3>About you</h3> <ul> <li>Experience analysing customer, market or business insights to identify opportunities and support decision-making.</li> <li>Good understanding of customer experience principles, including customer journey mapping and continuous improvement.</li> <li>Strong analytical and problem-solving skills, with the ability to turn insight into actionable recommendations.</li> <li>Excellent communication and stakeholder management skills, with confidence working across teams and influencing others.</li> <li>Commercial awareness and the ability to balance customer needs with business objectives.</li> <li>Experience working in Financial Services or a regulated environment would be beneficial.</li> <li>A proactive and collaborative approach, with a willingness to learn new tools, methodologies and ways of working.</li> </ul> Even if you don't meet every single requirement, we encourage you to apply. We are dedicated to building a diverse and inclusive workplace, and your unique experiences and perspectives could be a great addition to our team. <h3>About Royal London</h3> We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. <h3>Inclusion, diversity and belonging</h3> We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Proposition Analyst (Edinburgh, GB) @ Royal London Careers

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