About this role
<h1 style="margin:0.0cm;text-align:justify;line-height:150%;font-size:10.0pt;font-family:Arial, sans-serif;color:#b02a87">O que buscamos:</h1> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><span style="color:black">Estamos em busca de um(a) <strong>Desenvolvedor(a) ServiceNow Sênior</strong> com sólida experiência em desenvolvimento avançado na plataforma ServiceNow, atuando principalmente com os módulos <strong>Customer Service Management (CSM)</strong> e <strong>App Engine</strong>. O profissional será responsável pelo desenho, desenvolvimento e sustentação de soluções escaláveis, aderentes às melhores práticas da plataforma e alinhadas aos requisitos de negócio.</span></p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong><span style="color:#b02a87">Requisitos e qualificações;</span></strong></p> <p style="margin:0.0cm;text-align:justify;text-indent:0.0cm;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="text-indent:-18.0pt;margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Desenvolver soluções avançadas na plataforma ServiceNow utilizando boas práticas de arquitetura e desenvolvimento.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Atuar na configuração, customização e evolução de processos relacionados ao módulo <strong>CSM (Customer Service Management)</strong>.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Desenvolver aplicações utilizando <strong>App Engine</strong>, incluindo aplicações escopadas (Scoped Applications).</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Construir integrações entre ServiceNow e sistemas externos utilizando APIs REST e SOAP.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Realizar otimizações de performance e troubleshooting em scripts, workflows e integrações.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Garantir a segurança dos dados por meio da correta implementação de ACLs e controles de acesso.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Participar da definição de soluções técnicas, revisões de código e governança da plataforma.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Trabalhar em conjunto com equipes multidisciplinares para levantamento e implementação de requisitos.</li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;text-indent:0.0cm;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>Requisitos Técnicos Obrigatórios</strong></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>Desenvolvimento ServiceNow</strong></li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Desenvolvimento avançado com: <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">GlideRecord otimizado;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">GlideAggregate;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Script Includes (Client Callable e Server-side);</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">GlideAjax;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Scheduled Jobs;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Business Rules;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Client Scripts;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">UI Policies;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Tratamento de performance e boas práticas de scripting.</li> </ul> </li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>Integrações</strong></li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Experiência com: <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">APIs REST e SOAP;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">IntegrationHub;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Spokes;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Manipulação de payloads JSON e XML;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Processos inbound e outbound;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Autenticação OAuth e Basic Authentication.</li> </ul> </li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>Segurança e Governança</strong></li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Conhecimento avançado em: <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">ACLs;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Segurança de dados;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Segregação de acesso;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Domain Separation em ambientes multiempresa/multicliente.</li> </ul> </li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>Customer Service Management (CSM)</strong></li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Implementação e configuração de: <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Case Lifecycle;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Service Catalog para CSM;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Advanced Work Assignment (AWA);</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Agent Workspace;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">SLAs e OLAs;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Service Portal e/ou CSM Portal.</li> </ul> </li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>App Engine</strong></li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Desenvolvimento de aplicações utilizando: <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Scoped Applications;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">App Engine Studio;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Decision Tables;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">UI Builder (conhecimento desejável);</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Versionamento por Update Sets e/ou Source Control (Git).</li> </ul> </li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;text-indent:0.0cm;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>Competências Desejadas</strong></li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Capacidade de projetar soluções escaláveis e sustentáveis.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Forte preocupação com performance e experiência do usuário.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Conhecimento em arquitetura da plataforma ServiceNow.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Aderência às melhores práticas recomendadas pela ServiceNow.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Experiência em evitar customizações que comprometam futuras atualizações (upgrades) da plataforma.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Perfil consultivo e colaborativo.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Boa comunicação com áreas técnicas e de negócio.</li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;text-indent:0.0cm;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>Formação e Certificações</strong></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>Desejável</strong></li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Certified Application Developer (CAD)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Certified Implementation Specialist – Customer Service Management (CIS-CSM)</li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;text-indent:0.0cm;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <h1 style="margin:0.0cm;text-align:justify;line-height:150%;font-size:10.0pt;font-family:Arial, sans-serif;color:#b02a87">Descrição comportamental:</h1> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Procuramos uma pessoa que:</p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Goste de trabalhar em equipe e seja <strong>colaborativa</strong> em suas atribuições;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Tenha <strong>coragem</strong> para se desafiar e ir além, abraçando novas oportunidades de crescimento;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Transforme ideias em <strong>soluções criativas</strong> e busque qualidade em toda sua rotina;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Tenha habilidades de <strong>resolução de problemas</strong>;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Possua habilidade e se sinta confortável para trabalhar de forma independente e <strong>gerenciar o próprio tempo</strong>;</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Tenha interesse em lidar com situações adversas e <strong>inovadoras</strong> no âmbito tecnológico.</li> </ul> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif">Big enough to deliver – small enough to care.</p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>#VempraGFT</strong></p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>#VamosVoarJuntos</strong></p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"><strong>#ProudToBeGFT</strong></p> <p style="margin:0.0cm;text-align:justify;line-height:115%;font-size:10.0pt;font-family:Arial, sans-serif"> </p>