About this role
<p><img id="photoDetail" src="https://www.discovery.co.za/gallery/template-resources/banners/general/smartpeople-recruit.jpg" style="width:1250.0px;height:301.0px"></p> <p> </p> <p> </p> <p> </p> <h1 style="text-align:justify;margin:12.0pt 0.0in 6.0pt;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal"><span style="font-size:16.0pt">Heathy Company Operations Manager</span></h1> <h1 style="text-align:justify;margin:12.0pt 0.0in 6.0pt;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal"><strong><span style="font-size:12.0pt">About Discovery </span></strong></h1> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#6d6e71">Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.</span></p> <h1 style="text-align:justify;margin:12.0pt 0.0in 6.0pt;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal"><strong><span style="font-size:12.0pt">About Discovery Employee Benefits</span></strong></h1> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#6d6e71">Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.</span></p> <h1 style="text-align:justify;margin:12.0pt 0.0in 6.0pt;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal"><strong><span style="font-size:12.0pt">Key Purpose of the role </span></strong></h1> <h1 style="text-align:justify;margin:12.0pt 0.0in 6.0pt;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal"><span style="font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">The Operations Manager is responsible for leading the operational delivery of the Healthy Company division, ensuring service excellence, operational efficiency, compliance, and stakeholder satisfaction. The role provides leadership to operational teams, drives continuous improvement initiatives, and ensures the successful execution of divisional objectives in line with business strategy.</span></h1> <h1 style="text-align:justify;margin:12.0pt 0.0in 6.0pt;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal"><strong><span style="font-size:12.0pt">Areas of responsibility may include but not limited to</span></strong></h1> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="line-height:120%;color:#5a5b5c">The successful applicant will be responsible for but not limited to the following job functions:</span></p> <ul> <li style="list-style-type:none"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Lead and manage daily operations of the Healthy Company division to ensure service delivery targets, operational performance targets and business objectives are achieved.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Monitor and manage service level agreements (SLAs), operational metrics, turnaround times and quality standards.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Implement operational plans aligned to divisional business objectives and operational requirements.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Lead operational improvement initiatives to increase efficiency, service quality and customer experience.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Identify, assess and mitigate operational risks and implement corrective actions where required.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Manage process improvement and business process automation initiatives.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Oversee operational governance activities and ensure compliance with company policies, regulatory requirements and internal controls.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Prepare and present operational reports, performance reports and management reports to business stakeholders.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Analyse operational data and performance trends and conduct root cause analysis to identify improvement opportunities.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Manage stakeholder relationships with internal business units, external partners, clients and service providers.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Lead operational meetings, governance forums and stakeholder review meetings.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Manage operational escalations and ensure timely resolution of service delivery issues.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Lead, coach and develop Team Leaders and operational teams.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Monitor team performance, employee engagement, capability development and succession planning activities.</span></li> <li style="margin:0.0in 0.0in 10.0pt 0.0px;line-height:115%;font-size:11.0pt;font-family:'Open Sans', sans-serif"><span style="font-size:10.0pt;line-height:115%;color:#6d6e71">Support workforce planning, resource allocation and capacity management activities.</span></li> </ul> </li> </ul> <h1 style="text-align:justify;margin:12.0pt 0.0in 6.0pt;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal"><span style="font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#5a5b5c"> </span></h1> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="font-size:12.0pt;line-height:120%;font-family:'Open Sans Light', sans-serif;color:#004b8d">Personal Attributes and Skills</span></strong></p> <ul> <li style="list-style-type:none"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Living the Discovery values</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Presentation and reporting skills</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Proficiency in Microsoft</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Excellent verbal communication skills</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Ability to work under tight deadlines and pressure</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Problem solving by identifying key issues and relationships</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Strong knowledge of Discovery processes and policies</li> </ul> </li> </ul> <p><span style="font-size:10.0pt;line-height:107%;font-family:'Open Sans', sans-serif;color:#6d6e71"> </span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <div align="center"> <table class="MsoTableGrid" style="border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:29.45pt"> <td style="width:480.6pt;border:solid #003769 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="3"> <h1 style="margin:6.0pt 0.0in;text-align:center;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal" align="center"><strong><span style="font-size:12.0pt">Role Specific Behaviours</span></strong></h1> </td> </tr> <tr style="height:207.7pt"> <td style="width:155.45pt;border:solid #003769 1.0pt;border-top:none;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Ensures accountability</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Action oriented</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☐</span>Manages ambiguity</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Attracts top talent</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Business insight</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Collaborates</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Communicate effectively</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Manages complexity</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☐</span>Manages conflict</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☐</span>Courage</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Customer focus</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Decision quality</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Develops talent</span></p> </td> <td style="width:139.95pt;border-top:none;border-left:none;border-bottom:solid #003769 1.0pt;border-right:solid #003769 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Values differences</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Directs work</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Drives engagement</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'Segoe UI Symbol', sans-serif">☐</span>Financial acumen</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Global perspective</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☐</span>Cultivates innovation</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☐</span>Interpersonal savvy</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Builds networks</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☐</span>Nimble learning</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Organizational savvy</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Persuades</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Plans and aligns</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Being resilient</span></p> </td> <td style="width:185.2pt;border-top:none;border-left:none;border-bottom:solid #003769 1.0pt;border-right:solid #003769 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Resourcefulness</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Drives results</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Demonstrates self-awareness</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Self-development</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☐</span>Situational adaptability</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Balances stakeholders</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Strategic mindset</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Build effective teams.</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Tech savvy</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Instils trust</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☐</span>Drives vision and purpose</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="font-size:9.0pt;line-height:115%;color:#6d6e71"><span style="font-family:'MS Gothic'">☒</span>Optimizes work processes</span></p> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> </td> </tr> </tbody> </table> </div> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <h1 style="text-align:justify;margin:12.0pt 0.0in 6.0pt;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d;font-weight:normal"><strong><span style="font-size:12.0pt">Education and Experience</span></strong></h1> <table class="MsoNormalTable" style="width:100%" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:15.0pt"> <td style="width:481.9pt;padding:1.5pt 1.5pt 1.5pt 1.5pt" valign="top"> <ul> <li style="list-style-type:none"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">National Senior Certificate (Matric)</li> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Bachelor's Degree in business/ relevant degree</li> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Degree in Clinical Psychology from an accredited institution (advantageous)</li> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Minimum 3-5 years’ experience managing operational teams</li> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Minimum 3 years experience in operations management, service delivery management or business operations</li> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Experience managing service level agreements (SLAs), operational metrics and performance targets</li> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Experience leading people, Team Leaders or supervisory teams</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="line-height:120%">Intermediate Microsoft Office skills (Word, Excel and PowerPoint)</span></li> </ul> </li> </ul> </td> </tr> </tbody> </table> <p> </p> <p> </p><p>EMPLOYMENT EQUITY <br> <br> The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.</p>