About this role
<p><img id="photoDetail" src="https://www.discovery.co.za/gallery/template-resources/banners/general/smartpeople-recruit.jpg" style="width:1250.0px;height:301.0px"></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><span style="font-size:18.0pt">Discovery Health | Africa Health Hub </span></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"><strong><span style="font-size:16.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d">Medical Services Organisation | Administrator </span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"> </p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">About The Discovery Africa Team</span></strong></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt"> </span></strong></p> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#6d6e71">Discovery Africa is a subsidiary of Discovery Health and strategically extends Discovery’s reach through delivery in key business activities:</span></p> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#6d6e71">Provision of Health insurance products underpinned by Vitality and Shared value principles, targeting growth across the African continent. Products are currently sold in: DRC, Mozambique, Kenya, Zambia, Ghana, Nigeria and Tanzania.</span></p> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#6d6e71">Third Party Administration services provided to global, multi-national insurance organisations. Coverage extends to all countries on the African continent (except CAR and Guinea Bissau)</span></p> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#6d6e71">24/7 Medical assistance to inbound travellers to South Africa and outbound travellers to the rest of the world. This includes Discovery Health members covered under the international travel benefit (ITB).</span></p> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"> </p> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="color:#6d6e71">By applying for this role, you are consenting to be placed in our Talent Pool for future recruitment, should we have met our recruitment numbers. </span></strong></p> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><strong><span style="color:#6d6e71"> </span></strong></p> <p style="margin:12.0pt 0.0in 0.25in;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">What is a Talent Pool?</span></strong></p> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#6d6e71">In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.</span></p> <p style="margin:12.0pt 0.0in 0.25in;font-size:20.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">What does this mean for you?</span></strong></p> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#6d6e71">It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.</span></p> <p style="text-align:justify;margin:0.0in;line-height:120%;font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71"><span style="color:#6d6e71">You will remain as an active candidate on our database and we will update you on progress on a monthly basis.</span></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">Key Purpose:</span></strong></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt"> </span></strong><span style="font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">The role involves the provision of admin assistance in processing of client claims from review of data to the submission on the client portal. </span></p> <p style="margin:0.0in 15.45pt 1.0E-4pt 6.4pt;text-align:justify;font-size:9.0pt;font-family:'Arial MT', sans-serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><span style="font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">.</span><strong><span style="font-size:12.0pt;line-height:120%;font-family:'Open Sans Light', sans-serif;color:#1f4e79">Key Outputs:</span></strong></p> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><strong><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Duties and Responsibilities</span></strong></p> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><em><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Including, but not limited to, responsibilities across all MSO Companies and Subsidiaries:</span></em></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Accurately capture and record all professional and general liability claims received through various advocacy and reporting platforms, ensuring complete and compliant documentation.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Acknowledge and confirm receipt of all claims within the prescribed service standards.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Prepare and distribute claim-related communications to members, healthcare providers, and other relevant stakeholders.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Manage and respond to telephonic, email, and written enquiries from providers, members, brokers, and other stakeholders regarding claim status, updates, and general claim-related matters.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Maintain accurate records of all claim correspondence and interactions to ensure effective tracking and audit readiness.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Liaise with internal and external stakeholders to facilitate the efficient processing and resolution of claims.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Provide timely and professional customer service while ensuring adherence to company policies, procedures, and service level agreements.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Assist with administrative functions related to claims management and reporting as required.</span></li> </ul> <p style="margin:0.0in;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><strong><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Outputs</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Accurate and timely capturing of all professional and general liability claims.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Prompt acknowledgement and confirmation of claim receipt.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Effective communication with members, providers, brokers, and other stakeholders.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Timely resolution and follow-up of claims-related enquiries.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Maintenance of complete, accurate, and up-to-date claims records.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Consistent delivery of high-quality administrative support to the claims function.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:120%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:120%;font-family:'Open Sans', sans-serif;color:#6d6e71">Compliance with company procedures, regulatory requirements, and service standards.</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 22.5pt;line-height:normal;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"> </p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">Competencies:</span></strong></p> <p style="margin:0.0in 0.0in 0.0in 0.5in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="line-height:105%;font-family:'Open Sans', sans-serif;color:#6d6e71">The successful candidate must demonstrate the following competencies:</span></p> <table class="MsoNormalTable" style="margin-left:2.85pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:17.6pt"> <td style="width:505.15pt;border:solid black 1.0pt;background-color:#89afdf;padding:0.0in 0.0in 0.0in 0.0in" colspan="3" valign="top"> <p style="text-align:center;margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">Core Competencies & Inherent Requirements</span></strong></p> </td> </tr> <tr style="height:20.7pt"> <td style="width:187.35pt;border:solid black 1.0pt;border-top:none;padding:0.0in 0.0in 0.0in 0.0in" valign="top"> <p style="text-align:center;margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">Knowledge</span></strong></p> </td> <td style="width:170.8pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.0in 0.0in 0.0in 0.0in" valign="top"> <p style="text-align:center;margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">Skills</span></strong></p> </td> <td style="width:147.0pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.0in 0.0in 0.0in 0.0in" valign="top"> <p style="text-align:center;margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">Attitudes</span></strong></p> </td> </tr> <tr style="height:143.55pt"> <td style="width:187.35pt;border:solid black 1.0pt;border-top:none;padding:0.0in 0.0in 0.0in 0.0in" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Claims processes and procedures </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Insurance principles </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Relevant legislation and regulations </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Company systems and software </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Communication protocols</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Finance principles</span></li> </ul> <p style="line-height:115%;margin:0.0in 0.0in 0.0in 0.5in;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"> </p> </td> <td style="width:170.8pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.0in 0.0in 0.0in 0.0in" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Data capturing and records management </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Applying claims processes and procedures </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Using company systems and software effectively </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Communicating according to established protocols </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Maintaining accurate records and documentation</span></li> </ul> </td> <td style="width:147.0pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.0in 0.0in 0.0in 0.0in" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71"> </span><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Attention to detail </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Professionalism and ethical conduct </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Customer focus </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Confidentiality and integrity </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Accountability and reliability </span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Compliance-oriented mindset</span></li> </ul> </td> </tr> </tbody> </table> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:105%;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"> </p> <p style="margin:0.0in 0.0in 8.0pt;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:black"><strong><span style="font-size:12.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d">Education and Experience:</span></strong></p> <table class="MsoNormalTable" style="margin-left:2.7pt;border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:20.0pt"> <td style="width:505.35pt;border:solid black 1.0pt;background-color:#88aedf;padding:0.0in 0.0in 0.0in 0.0in" colspan="2" valign="top"> <p style="text-align:center;margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">Education & Experience</span></strong></p> </td> </tr> <tr style="height:24.1pt"> <td style="width:88.6pt;border:solid black 1.0pt;border-top:none;padding:0.0in 0.0in 0.0in 0.0in" valign="top"> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><strong><span style="font-size:12.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif;color:#004b8d">Education</span></strong></p> </td> <td style="width:416.75pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.0in 0.0in 0.0in 0.0in" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Matric</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Administration qualification advantageous</span></li> </ul> </td> </tr> <tr style="height:26.4pt"> <td style="width:88.6pt;border:solid black 1.0pt;border-top:none;padding:0.0in 0.0in 0.0in 0.0in" valign="top"> <p style="line-height:115%;margin:0.0in;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><strong><span style="font-size:12.0pt;line-height:115%;font-family:'Open Sans Light', sans-serif;color:#004b8d">Experience</span></strong></p> </td> <td style="width:416.75pt;border-top:none;border-left:none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;padding:0.0in 0.0in 0.0in 0.0in" valign="top"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">1 year administrative</span><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71"> experience</span></li> <li style="line-height:115%;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;line-height:115%;font-family:'Open Sans', sans-serif;color:#6d6e71">Basic MS Office knowledge and experience</span></li> </ul> </td> </tr> </tbody> </table> <p style="margin:0.0in 0.0in 9.6pt;line-height:normal;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"> </p> <p style="margin:0.0in 0.0in 8.0pt 0.75in;line-height:normal;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"> </p> <div align="center"> <table class="MsoTableGrid" style="border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:29.45pt"> <td style="width:460.6pt;border:solid #323e4f 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt" colspan="2"> <p style="text-align:center;margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"><strong><span style="font-size:12.0pt">Personal Attributes or Competency Profile</span></strong></p> </td> </tr> <tr style="height:24.7pt"> <td style="width:141.25pt;border:solid #323e4f 1.0pt;border-top:none;padding:0.0in 5.4pt 0.0in 5.4pt"> <p style="text-align:center;margin:0.0in;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"><strong><span style="font-size:10.0pt;font-family:'Open Sans', sans-serif;color:#323e4f">The Discovery Person</span></strong></p> </td> <td style="width:319.35pt;border-top:none;border-left:none;border-bottom:solid #323e4f 1.0pt;border-right:solid #323e4f 1.0pt;padding:0.0in 5.4pt 0.0in 5.4pt"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Values Driven</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Optimistic</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Learns on the Fly</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Resilient</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Instils Trust</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">People Savvy</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Drives Results</span></li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"><span style="font-size:9.0pt;font-family:'Open Sans', sans-serif;color:#6d6e71">Problem Solver</span></li> </ul> <p style="margin:0.0in 0.0in 0.0in 1.0in;text-align:justify;font-size:12.0pt;font-family:Calibri, sans-serif;color:black"> </p> </td> </tr> </tbody> </table> </div> <p style="line-height:105%;margin:0.0in;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"> </p> <p style="line-height:105%;margin:0.0in;font-size:10.0pt;font-family:Calibri, sans-serif;color:black"><strong><span style="line-height:105%;font-family:'Open Sans', sans-serif;color:windowtext"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:black"><strong><span style="font-size:12.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d">Employment Equity </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;font-size:10.0pt;font-family:'Open Sans SemiBold', sans-serif;color:black"><span style="font-family:'Open Sans', sans-serif;color:#6d6e71">The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.</span></p> <p style="margin:0.0in;font-size:24.0pt;font-family:'Open Sans Light', sans-serif;color:#004b8d"> </p><p>EMPLOYMENT EQUITY <br> <br> The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.</p>