<img src="https://performancemanager.successfactors.eu/doc/custom/assaabloya/header_skidata_GPS.jpg" alt="" width="" height="">Are you passionate about turning data into decisions that drive real business growth? At SKIDATA, we're leaders in cutting-edge access solutions, and we're looking for an analytical and business-savvy Global Service Performance Manager to join our global Service team. If you thrive on uncovering insights, love partnering with stakeholders across the business, and are eager to shape how our global service business performs, this is your chance to make a real impact. What You'll Do <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Own Service Performance Management: Own the global service business performance management framework, ensuring KPI transparency, accountability, performance reviews, and action tracking across all regions.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Turn Data into Action: Analyze service business performance, identify gaps and opportunities, develop recommendations, and communicate actions to leadership stakeholders.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Partner Across the Business: Partner with Service Leaders, Operations, Sales, Finance, and other stakeholders to improve business performance.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Provide Data-Driven Insights: Provide data-driven insights and recommendations to support decision-making.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Coordinate Forecasting and Planning: Coordinate and challenge the service business forecasting and planning process in partnership with Finance and Regional Service Leaders.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Drive Continuous Improvement: Lead or contribute to continuous improvement and transformation initiatives.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Analyze Cost Drivers: Analyze key cost drivers, including labor, parts, travel expenses, and cost of quality, and recommend actions to improve profitability.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Shape Pricing Strategy: Develop pricing recommendations and support value-based pricing strategies to improve profitability.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Monitor Pricing Realization: Monitor pricing implementation and report pricing realization performance.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Build Dashboards and Reporting: Develop and maintain dashboards and performance reporting tools.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Present to Leadership: Present insights, trends, and recommendations to leadership teams.</li> </ul> What You Bring <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Bachelor's degree in business administration, operations management, finance, or a related field</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">5+ years of experience in service management, business performance, or commercial excellence</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Strong understanding of service business drivers, financial metrics, and performance management</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Strong business acumen paired with sharp analytical and decision-making skills</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Advanced Excel and financial modelling capabilities</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Advanced Power BI skills, with the ability to develop and adapt reports and dashboards</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Strong data visualization and storytelling capabilities</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Experience leveraging AI and digital technologies to improve business processes and decision-making</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Strong stakeholder management skills and the ability to influence without authority</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Strategic thinking and a commercial mindset</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Excellent executive communication and presentation skills</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">English Common European Framework (CEFR) C1 level or higher; additional languages are a plus</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Willingness to travel approximately 15% of the time</li> </ul> What You Can Expect <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Flexible Hybrid Work Model: Achieve a better work-life balance with our adaptable hybrid working options.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Meal Allowance: Benefit from a digital meal allowance designed to suit your preferences.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Job Bike Leasing Program: Participate in our bike leasing programme to promote a healthier and more active lifestyle.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Transport Subsidy: Receive financial support for your Job Ticket to help with your daily travel costs.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Extra Vacation Days: Take advantage of an optional additional week of vacation to recharge.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Support Sustainability: Access electric vehicle charging stations in our parking area to support eco-friendly commuting.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Global Collaboration: Work alongside an international team of specialists, sharing knowledge and insights from diverse backgrounds.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Professional Growth Opportunities: Discover excellent chances for career development and skill enhancement.</li> </ul> Ready to make an impact? Apply today and be a part of SKIDATA's innovative journey! We offer a competitive salary based on your qualifications and professional experience. The minimum salary for this position according to the collective agreement is EUR 2,879.00 gross per month on a full-time basis. Of course, your actual salary will be adjusted in line with the market based on your qualifications. Location: Grödig Your Personal Contact Anja Effenberger – Senior HR Business Partner – +43 62468883086Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries. #SKIDATA

Global Service Performance Manager (Grödig, 5, AT, 5083) @ ASSA ABLOY AB

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