<img src="https://dmscdn.successfactors.com/27c0a91770d9ecac9ed08a9f63f401a6121aa728d77960676d754d492bcae147/static_content/8761288a654040abb2af/jobad1.png" alt="" width="748" height="128"> JOB TITLE: Technician DEPARTMENT: Hospitality – Based in Gauteng MINIMUM QUALIFICATION: Matric Certificate START DATE REPORTING TO: Technical Supervisor, Gauteng EDUCATION AND EXPERIENCE Preferred Qualifications <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">N3 Electronics</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">N+ Networking</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">A+ IT</li> </ul> Experience <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience service industry or in the Hospitality industry will be a great advantage</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must have at least 3-5 years’ work experience </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must have basic computer networking experience</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Computer Literate</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Understand and use of basic Electronics</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Access control setup and installation will be a great advantage</li> </ul> PERSONAL Personal characteristics <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be a team player and work together in solving problems</li> <li style="margin:0.0cm 0.0cm 0.0cm 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to work without supervision and work under pressure</li> <li style="margin:0.0cm 0.0cm 0.0cm 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Highly motivated individual</li> <li style="margin:0.0cm 0.0cm 0.0cm 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Should take initiative</li> <li style="margin:0.0cm 0.0cm 0.0cm 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Good telephonic and communication skills </li> <li style="margin:0.0cm 0.0cm 0.0cm 4.8px;font-size:12.0pt;font-family:'Times New Roman', serif">Well groomed</li> </ul> SPECIAL KNOWLEDGE <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Knowledge of Access control systems</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Remote access/ File sharing knowledge</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Windows/Linux operating system</li> </ul> ACCOUNTABILITIES AND RESPONSIBILITIES <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Standby weekly and weekends</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Having your own car is essential and in good working conditions</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Customer service is vital part of this position</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Attending scheduled call outs, managing and rescheduled call outs not attended to timeously</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Quoting clients, secure the purchase order and send all details to Admin Support at HQ</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Sign offs completed at the end of a task</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Accurate service reporting on system daily</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be willing to occasionally travel outside of South African borders for work</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Candidate must be well spoken and be able to address emails in a professional manner </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Actively manage emails referred</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Manage credit/petrol card expenditure</li> </ul> BASIC FUNCTIONS <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Diagnose and repair our software and hardware systems</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Diagnosing network related issues</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Interface Vingcard software with client’s property management system</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Be able to troubleshoot any software-related issues as well as our all Vingcard-related hardware and carry out repairs</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Build database for new and existing clients</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Perform remote assistance to clients not easily accessible</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Program and configure locks and safes</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Install Vingcard related product</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Training all hotel front line staff members on our software</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Training maintenance on maintaining door locks and safes</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Using routers and similar equipment to install locks when needed</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Installation and setup of our energy management system ENKOA</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Assist Level 1 and level 2 technicians when required</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Actively manage all relevant callouts logged on the portal</li> <li style="margin:0.0cm 0.0cm 0.0cm 3.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Work closely with sales team and manage repairs/ warranty returns</li> </ul> We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Software Technician (Johannesburg, GP, ZA, 1724) @ ASSA ABLOY AB

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