About this role
<p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.</span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif">Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers</span></span></p><div> <div> <p> </p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>How you’ll power our business as a Litigation Controller</span><span> </span></span></strong></p> <p> </p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Reporting to the Assistant Credit Control Manager, you will be responsible for processing accounts within the litigation department and liaise with our debt collection partners. </span><span> </span></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.</span><span> </span></span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> </span></p> </div> <div> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Here’s what you’ll be doing</span><span> </span></span></strong></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Actioning accounts through litigation process as required in line with agreed processes</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Release orders where applicable</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Responsible for updating of the accounts held by High Court Enforcement Officers and other third-party enforcement agents as required</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Maintenance of the bad debt provision, ensuring leger balances are accurate, and that up-to-date commentary is maintained</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Submission of insurance and insolvency claims as required in line with policy requirements</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Dealing with incoming queries in a professional timely manner</span><span> </span></span></p> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> </span></p> </div> <div> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>What we’ll need from you</span><span> </span></span></strong></p> <p> </p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Demonstrates a sound knowledge of debt collection including a variety of techniques which may be used.</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Can negotiate with customers to bring a satisfactory outcome to all parties in difficult circumstances.</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Strong time management skills</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Adaptability</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Can demonstrate an empathetic approach when needed.</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Strong problem-solving skills.</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Can demonstrate a drive to deliver results.</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Excellent written and verbal communication skills.</span><span> </span></span></p> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> </span></p> </div> <div> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>What you’ll get from us</span><span> </span></span></strong></p> <p> </p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.</span><span> </span></span></p> <p> </p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Discretionary Bonus</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Enhanced Pension Scheme</span><span> </span></span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Life Assurance</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>EAP (Employee Assistant Plan)</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Health plans, wellbeing support, free flu jabs and Eye Care Vouchers</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Extensive discounts from loved brands and major retailers</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours</span><span> </span></span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span>Enhanced Family Friendly Leave</span><span> </span></span></p> </li> </ul> </div> </div><p> </p> <p><span style="font-size:12.0pt"><strong><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:black">Flogas: Powered by people</span></span></strong></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:black">At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.</span></span></span></p> <p> </p> <p><span style="font-size:12.0pt"><strong><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:black">Doing right by everyone</span></span></strong></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:black">People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.</span></span></span></p>