About this role
<p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Roboto">Responsabilità principali</span></strong></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Garantire la gestione operativa del processo ordine (order-to-cash), assicurando continuit</span><span style="font-size:10.0pt;font-family:Roboto">à</span><span style="font-size:10.0pt;font-family:Roboto">, precisione e rispetto delle tempistiche</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Gestire e monitorare i flussi EDI (ORDER, DESADV, INVOICE </span><span style="font-size:10.0pt;font-family:Roboto">–</span><span style="font-size:10.0pt;font-family:Roboto"> standard EDIFACT), intervenendo in caso di anomalie</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Gestire ordini manuali e processi di emergenza (Notfallprozess)</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Assicurare la correttezza documentale e supportare fatturazione e note di credito</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Gestire il contatto diretto con i clienti (telefono ed email </span><span style="font-size:10.0pt;font-family:Roboto">–</span><span style="font-size:10.0pt;font-family:Roboto"> CH: IT / DE / FR)</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Gestire reclami e problematiche operative, garantendone la risoluzione e il follow-up</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Monitorare consegne, ritardi e anomalie, intervenendo proattivamente</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Aggiornare anagrafiche clienti/materiali, codici EAN/GTIN e condizioni commerciali</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">nterfacciarsi con pianificazione, logistica, produzione, vendite, amministrazione e IT / provider EDI</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Contribuire al miglioramento continuo dei processi operativi (in particolare EDI e gestione ordini)</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Garantire il rispetto delle procedure interne e degli standard aziendali</span></p> <p style="font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Collaborare con il team per la copertura operativa e la pianificazione delle attivit</span><span style="font-size:10.0pt;font-family:Roboto">à</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Roboto"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Roboto"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Roboto">Profilo</span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Et</span><span style="font-size:10.0pt;font-family:Roboto">à</span><span style="font-size:10.0pt;font-family:Roboto"> indicativa: 30</span><span style="font-size:10.0pt;font-family:Roboto">–</span><span style="font-size:10.0pt;font-family:Roboto">45 anni</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Formazione commerciale o amministrativa</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Esperienza di 3</span><span style="font-size:10.0pt;font-family:Roboto">–</span><span style="font-size:10.0pt;font-family:Roboto">5 anni in vendita interna, customer service o order management</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Esperienza nella gestione di flussi EDI (EDIFACT)</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Ottima conoscenza di SAP (preferibilmente S/4HANA)</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Buona conoscenza dei processi logistici e amministrativi</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Buona padronanza degli strumenti informatici (Office, Excel)</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Lingue: italiano fluente; tedesco e francese (min. B2)</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Precisione, affidabilit</span><span style="font-size:10.0pt;font-family:Roboto">à</span><span style="font-size:10.0pt;font-family:Roboto"> e capacit</span><span style="font-size:10.0pt;font-family:Roboto">à</span><span style="font-size:10.0pt;font-family:Roboto"> di gestione delle priorit</span><span style="font-size:10.0pt;font-family:Roboto">à</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Flessibilit</span><span style="font-size:10.0pt;font-family:Roboto">à</span><span style="font-size:10.0pt;font-family:Roboto"> operativa (telelavoro serale e sabato a rotazione)</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Attitudine al lavoro in team e alla collaborazione interfunzionale</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Preferibile conoscenza del mercato svizzero e della GDO</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Roboto"> </span></strong><strong><span style="font-size:10.0pt;font-family:Roboto"> </span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Roboto">Competenze</span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Gestione autonoma del processo ordine end-to-end</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Conoscenza operativa dei flussi EDI e gestione delle anomalie</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Problem solving operativo e gestione reclami</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Coordinamento efficace con reparti interni</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Capacit</span><span style="font-size:10.0pt;font-family:Roboto">à</span><span style="font-size:10.0pt;font-family:Roboto"> di lavorare con elevati volumi mantenendo qualit</span><span style="font-size:10.0pt;font-family:Roboto">à</span><span style="font-size:10.0pt;font-family:Roboto"> e precisione</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Buona comprensione dei flussi logistici e della supply chain</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Utilizzo avanzato di SAP e strumenti digitali</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Orientamento al cliente e approccio proattivo</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Capacit</span><span style="font-size:10.0pt;font-family:Roboto">à</span><span style="font-size:10.0pt;font-family:Roboto"> di adattamento e miglioramento continuo</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:Roboto">Requisiti MUST:</span></strong></p> <p style="font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-family:Roboto">Esperienza concreta con flussi EDI (EDIFACT: ORDER, DESADV, INVOICE)</span></p> <p style="font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-family:Roboto">Esperienza operativa in gestione ordini (order management / vendita interna / customer service)</span></p> <p style="font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-family:Roboto">Ottima conoscenza di SAP</span></p> <p style="font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-family:Roboto">Italiano fluente + tedesco e francese (min. livello B2)</span></p> <p style="font-size:10.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-family:Roboto">Disponibilità a svolgere attività in telelavoro in fasce serali (circa 1 ora, 2–3 volte a settimana) e a copertura del sabato (circa 7 ore), secondo pianificazione condivisa all’interno di un team di 3 persone e nel rispetto del monte ore settimanale</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:Roboto">Le candidature possono essere inviate tramite il link “Candidati ora”. Sono sufficienti il tuo curriculum vitae, le ultime referenze lavorative e una breve dichiarazione sui motivi per cui desideri iniziare a lavorare con noi.<br></span><span style="font-size:10.0pt;font-family:Roboto">Saranno prese in considerazione esclusivamente le candidature che soddisfano i criteri richiesti</span><strong><span style="font-size:10.0pt;font-family:Roboto">.</span></strong></p>