About this role
<p>.</p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:#0070c0">Remote </span></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:black"> </span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:#0070c0">Audiology Technical Support Specialist: M-TH 10:30am-7pm, F 10am-6:30pm CST, some Saturdays and holidays </span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">The Audiology Technical Support Specialist is responsible for providing expert-level support to customers by troubleshooting, fitting, and recommending hearing solutions. This role partners closely with providers and consumers to ensure optimal product performance while delivering a high level of customer service and technical expertise. The position plays a critical role in strengthening customer relationships and driving confidence in supported products.</span></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:black"> </span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:black">Responsibilities:</span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">• Respond to high-volume inbound calls from providers and customers, delivering timely and effective technical support<br>• Provide hearing aid fitting recommendations, troubleshooting, and product guidance<br>• Build and maintain strong relationships with customers to ensure satisfaction and retention• Proactively identify customer needs and recommend solutions to enhance their experience• Document all customer interactions accurately within CRM systems<br>• Follow up with customers to ensure issues are resolved and service expectations are met<br>• Ensure compliance with company policies and regulatory requirements</span></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:black">More about you:</span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">• Master’s degree in Audiology or Hearing Instrument Specialist license required (AuD preferred)<br>• 3+ years of experience fitting, recommending, and troubleshooting hearing aids and related technology<br>• Strong technical knowledge of hearing aid software and tools such as NOAH• Excellent communication skills with the ability to support both providers and consumers• Strong problem-solving skills with the ability to work independently in a fast-paced environment<br>• Experience with CRM systems and multi-line phone systems preferred<br>• Bilingual English/Spanish is a strong asset</span></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:black"> </span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:black">A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova</span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! </span></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:black"> </span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources</span></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:black"> What we offer:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Medical, dental and vision coverage*</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">TeleHealth options</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">401k plan with company match*</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Company paid life/ad&d insurance</span> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Additional supplemental life/ad&d coverage available</span></li> </ul> </li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Company paid Short/Long-Term Disability coverage (STD/LTD)</span> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">STD LTD Buy-ups available</span></li> </ul> </li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Accident/Hospital Indemnity coverage</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Legal/ID Theft Assistance</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">PTO (or sick and vacation time), floating Diversity Day, & paid holidays*</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Paid parental bonding leave</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Robust Internal Career Growth opportunities</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Tuition reimbursement</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Hearing aid discount for employees and family</span></li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt 32.0px;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">Internal social recognition platform</span></li> </ul> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">*Plan rules/offerings dependent upon group Company/location.</span></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">This role's pay range is between: </span><span style="color:#0070c0">$73,000 – 85,000 </span><span style="color:black">. This role is also commission eligible/bonus eligible. </span></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:black"> </span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="color:black">How we work:</span></strong></p> <p style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 8.0pt;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black">At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p>