About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">External Advertisement</H2> </div><div><p> </p> <p><span><strong>KBC Global Services</strong> is the engine behind <strong>KBC Group</strong> – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.Since 2021, we have been supporting the <strong>digital transformation of KBC Group</strong> providing software development, QA, AI and other IT solutions working on a wide range of projects <strong>combining classical IT with digital banking.</strong></span></p> <p> </p> <p>At <strong>ART Human Channels</strong>, our mission is simple and ambitious: <strong>make every customer interaction meaningful.</strong></p> <p>As part of our <strong>CRM team</strong>, you’ll help build and maintain the technical backbone that gives our commercial colleagues a complete <strong>360° customer view</strong>—empowering them to deliver exceptional customer experiences while ensuring platform performance, stability, and reliability.<br><br></p> <p> </p> <p><strong>As our Software Engineer, you would have the following responsibilities:</strong></p> <p> </p> <ul> <li>Design, implement, and maintain the technical foundations of our CRM environments;</li> <li>Ensure performance, scalability, and reliability of CRM platforms and surrounding systems;</li> <li>Troubleshoot technical issues, proactively identifying root causes and proposing robust solutions;</li> <li>Automate deployments, monitoring, and operations to enhance efficiency and reduce manual work;</li> <li>Work closely with architects, other developers, and analysts to ensure secure, cost-effective, and compliant technical designs;</li> <li>Maintain and optimize existing infrastructure, ensuring smooth daily operation;</li> <li>Contribute to strategic programs, including modernization, cloud readiness, and AI-enablement.</li> </ul> <p> </p> <p><strong>Key competences that will help you succeed:</strong></p> <p> </p> <ul> <li>Has strong technical troubleshooting skills and enjoys digging into complex systems;</li> <li>Communicates clearly and collaborates effectively with both IT and business stakeholders;</li> <li>Has experience with agile methodologies and technical project delivery;</li> <li>Understands CRM platforms, enterprise integrations, and cloud ecosystems;</li> <li>Is proactive, flexible, and thrives in a fast evolving environment;</li> <li>Shows ownership and a solution-driven mindset;</li> <li>Practices active listening, values teamwork, and shares knowledge openly;</li> <li>Is eager to develop expertise in technologies such as MS Dynamics 365, Azure, monitoring solutions, and automation tools;</li> <li>Some experience with MS Dynamics 365 is a plus, significant experience with .NET a must <br><br> <p> </p> <p>If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.</p> <p> </p> <p>Join. <strong>Create</strong>. Innovate with us!</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Recruiter Name</H2> </div><div><p>Magdalena Stoyanova Hristeva</p></div></div></div>