About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">External Advertisement</H2> </div><div><p><strong>KBC Global Services</strong> is the engine behind <strong>KBC Group</strong><strong> </strong>– a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.<br><br></p> <p>Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects <strong>combining classical IT with digital banking</strong>.</p> <p> </p> <p>You're an IT enthusiast? You’re a professional, always eager to increase your IT expertise? You're a service-oriented team player? Ready to jump into new challenges? In that case, we need YOU in our team!</p> <p><br><strong>What you will be doing:</strong></p> <p>Providing voice IT support on 8-hour shifts that cover service window Monday-Friday (08:00-19:00). End users will contact you for solutions of technical issues with desktop/portable. You will also have a hand-on experience dealing with our ticketing system to resolve variable hardware and software requests.</p> <p><br><strong>As our Technical support agent you would have the following responsibilities:</strong></p> <ul type="disc"> <li>Handling technical problems related to desktop/portable</li> <li>Providing hardware assistance (installing of new PCs, ordering and replacing accessories)</li> <li>Dealing with authorization requests and access</li> <li>Remote installations and troubleshooting</li> <li>Windows/MAC updates and application support</li> <li>Analysis, testing, reporting</li> <li>Communication within KBC departments</li> </ul> <p><strong> </strong></p> <p><strong>Key competences that will help you succeed:</strong></p> <ul type="disc"> <li>Excellent level of English (written and spoken)</li> <li>Excellent proficiency in French language</li> <li>Interest and orientation in information technologies</li> <li>Experience in IT support or IT educational background</li> <li>Advanced knowledge of Microsoft products</li> <li>Customer handling is essential</li> <li>Time management skills and an eye for detail</li> <li>Good communication and analytical skills</li> <li>Team player</li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Recruiter Name</H2> </div><div><p>Kristina Stoyanova Lapova</p></div></div></div>