About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p>This position plays a pivotal role at the heart of a company’s customer engagement strategy. Tasked with both nurturing existing client relationships and driving new sales opportunities, this individual serves as a dynamic bridge between customers and the organization. The role demands a blend of sales proficiency, operational excellence, and a deep commitment to delivering outstanding customer experiences. </p> <p>This position typically operates within the sales division, focusing on remote or office-based client interactions rather than field visits. The ideal candidate is proactive, resourceful, and thrives in a fast-paced environment where multitasking and adaptability are essential. They are adept at translating customer needs into practical solutions and are comfortable navigating complex sales cycles.</p> <p><strong>Key Responsabilities:</strong></p> <p>-Customer Engagement & Relationship Management: </p> <p>-Serve as the primary point of contact for inbound and outbound customer communications via phone, email, chat, and other digital platforms. </p> <p>-Build and nurture long-term relationships with clients, ensuring a positive customer journey from initial inquiry through post-sale support. </p> <p>-Conduct regular follow-up activities to maintain engagement and uncover emerging customer needs. </p> <p>-Resolve customer inquiries, complaints, and issues swiftly, turning challenges into opportunities to enhance satisfaction and loyalty. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><ul> <li> <p>-Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required). <br>-Proven experience in inside sales, customer care, or sales operations—ideally within a business-to-business (B2B) or business-to-consumer (B2C) environment. <br>-Strong verbal and written communication skills, with the ability to build rapport and trust with diverse stakeholders. <br>-Proficient with CRM systems (such as Salesforce, HubSpot, or Microsoft Dynamics) and other sales enablement tools. <br>-Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines with minimal supervision. <br>-Excellent problem-solving skills, attention to detail, and a commitment to continuous improvement. <br>-Solid organizational and time management abilities. <br>-Positive attitude, adaptability, and eagerness to contribute to a collaborative team environment. </p> <p><strong>Key Competences:</strong></p> <p>-Customer Focus: Demonstrates genuine interest in understanding customer needs and delivering tailored solutions. <br>-Sales Acumen: Possesses a results-driven mindset, identifying opportunities to upsell, cross-sell, and maximize value for both the customer and the company. <br>-Communication: Articulates ideas clearly, listens actively, and adapts messaging to suit different audiences. <br>-Analytical Thinking: Interprets data and trends to make informed decisions and recommendations. <br>-Teamwork: Collaborates effectively with colleagues across departments to achieve shared goals. <br>-Accountability: Takes ownership of actions and outcomes, delivering on promises and commitments. </p> <p>#LI-Hybrid<br>Location: Tlalnepantla</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>SET : Strategy, Execution, Talent (for managers)</div></div></div></div>