About this role
<p><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:10.0pt"><strong>About Grace </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:10.0pt">Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, engineered materials, process technologies and fine chemicals to manufacture everyday products – like renewable fuels, pharmaceuticals and food packaging – better, faster and smarter. Our thousands of employees work to harness the power of science for a better world at our global headquarters in Columbia, Maryland and locations worldwide. </span></p> <p><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:10.0pt"><strong><br>Grace Global Business Services (GBS) </strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:10.0pt">At Grace Global Business Services (GBS) in Manila, Philippines, our teams play a critical role in supporting the organization’s worldwide operations. For more than a decade, GBS has been a trusted partner, delivering expertise in shared services, process excellence, and digital enablement. Our team members support business lines and functions across Grace, including Finance, Human Resources, Information Technology, Procurement, Supply Chain and more.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;color:black;font-size:10.0pt">At GBS, you’ll have the opportunity to make an impact—working alongside global colleagues to help shape the chemical manufacturing industry. You’ll be part of a collaborative, team-oriented culture where safety comes first. We prioritize your well-being by offering competitive benefits and flexible working options that help you thrive. Here, you’ll find meaningful ways to grow your career, whether deepening your expertise in your field or exploring new roles.</span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Description</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">The HR Enablement Supervisor leads HR service delivery through a Manila-based team of HR Generalists who primarily support Manila and US-based HR teams and employee populations.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">This role is responsible for team leadership, case management, escalation handling, and service quality, ensuring seamless support between Tier 1 (Helpdesk), HR Generalists, and HR COEs.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Success in this role means delivering high-quality, consistent HR support, strong ownership of escalations, and enabling HR Generalists to effectively partner with stakeholders.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities (1 of 2)</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Lead and develop a Manila-based team of HR Generalists supporting Manila and U.S. (Columbia, MD-aligned) HR teams and employee populations.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Provide coaching, guidance, and feedback to strengthen HR capability, case handling, and overall service delivery quality.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Partner with business clients and HR Business Partners to support small-scale organizational design activities, including role clarity, team structure changes, workflow alignment, and change readiness.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Facilitate or support talent discussions, including talent review preparation, succession planning inputs, development planning, and follow-up actions.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Coach leaders on performance management practices, including expectation setting, feedback, documentation, performance improvement planning, and accountability conversations.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Establish and reinforce expectations for case ownership, responsiveness, and stakeholder engagement.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Drive team performance, engagement, and continuous development.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities (2 of 2)</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Oversee intake, assignment, and prioritization of Tier 2 HR cases, ensuring timely and accurate resolution.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Act as the primary escalation point for Tier 1 (Helpdesk) issues, resolving complex or sensitive HR matters requiring supervisory judgment.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Ensure effective coordination and handoffs between Tier 1, HR Generalists, and HR COEs.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Ensure alignment with U.S. policies, practices, and service expectations across all case handling.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Analyze escalation trends and service issues to identify root causes and implement improvements.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Contribute to HR Enablement initiatives, including service delivery model enhancements and continuous improvement efforts.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Support ongoing optimization of the Tiered Service Delivery model.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Required Qualifications</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Bachelor’s degree in Human Resources, Business Administration, or related field.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">5 - 7 years of HR generalist or HR operations experience.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Experience handling HR inquiries across multiple domains (policy, data, transactions).</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Strong organizational and prioritization skills.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Effective communication skills in a global or distributed team environment.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Qualifications</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Prior experience in a shared services or help desk environment.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Exposure to people leadership or team lead responsibilities.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Familiarity with HRIS platforms and ticketing systems.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Experience working across time zones with U.S.-based teams.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Interest in developing as a people leader.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Benefits</b></H2> </div><div><ul type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Guaranteed 14th month Pay</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Above-market Retirement Plan Design</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">LinkedIn Learning Access</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Established Performance Incentive Program</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">HMO coverage for employees on day 1</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Free HMO coverage for up to 3 qualified dependents</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Educational Assistance</span></li> </ul></div></div></div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.</span></p>