About this role
<p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Title: ServiceNow Manager based in Deloitte Consulting Philippines Delivery Center</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%"> </span></strong></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%"> </span></strong></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Are you ready to unleash your potential?</span></strong></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">We believe we have a responsibility to be a force for good, and <a href="https://www.deloitte.com/southeast-asia/en/about.html">WorldImpact</a> is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Ready to unleash your potential with us? Join the winning team now!</span></strong></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Work you will do</span></strong></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%"> </span></strong></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Deloitte helps organizations reset their IT strategy and implement the systems and solutions, including cutting-edge cloud services, to re-energize performance across the enterprise.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">As a ServiceNow Practice Manager, you are responsible to:</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Lead ServiceNow engagements</span></strong><span style="font-size:11.0pt;line-height:115%"> — owning end-to-end delivery outcomes and quality</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Define the approach to solving complex</span></strong><span style="font-size:11.0pt;line-height:115%">, ambiguous business and platform challenges; guide teams to break down problems and develop innovative solution strategies</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Set strategic direction</span></strong><span style="font-size:11.0pt;line-height:115%"> with key stakeholders; drive alignment across technical and business groups through clear narratives and strong facilitation</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Own key stakeholder relationships</span></strong><span style="font-size:11.0pt;line-height:115%"> and establish trusted partnerships; regularly review feedback and ensure objectives are met and exceeded</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Build and lead high-performing delivery teams</span></strong><span style="font-size:11.0pt;line-height:115%">—coaching, mentoring, and creating a collaborative culture while proactively managing conflict and delivery risks</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Make decisions on scope, sequencing, and resourcing</span></strong><span style="font-size:11.0pt;line-height:115%">; manage competing priorities through effective delegation and resource allocation</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Provide platform leadership</span></strong><span style="font-size:11.0pt;line-height:115%"> across core ServiceNow capabilities (including ITSM and data foundations) to ensure scalable design, consistent configuration, and strong governance</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Your role as a leader</span></strong></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Collaborate effectively to build productive relationships and networks.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Align your team to key objectives as well as set clear priorities and direction.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Enough about us, let’s talk about you</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Bachelor’s degree in Software Engineering, Information Technology, or equivalent</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">ServiceNow Certified Technical Architect (CTA) certification</span></strong></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Proven experience leading <strong>ServiceNow engagements</strong> with ownership of delivery success, stakeholder outcomes, and team performance</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Strong <strong>architecture and platform leadership</strong> experience, including governance, standards, and scalable solution design</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Deep expertise in <strong>IT Service Management (ITSM)</strong> and ability to drive mastery-level outcomes in design and implementation</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Solid understanding of <strong>Data Foundations (CMDB & CSDM)</strong> and applying these concepts pragmatically in enterprise environments</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Exceptional <strong>communication and executive engagement</strong> skills—able to present compelling narratives, influence decisions, and align diverse stakeholders</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Strong <strong>client/stakeholder relationship management</strong> with a track record of building trust-based partnerships</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Demonstrated <strong>people leadership</strong>: building collaborative cultures, coaching others, and managing team dynamics effectively</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Advanced <strong>program/project leadership</strong> capability, including managing complex priorities, risks, and resource allocation across workstreams</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Broad exposure to ServiceNow domain implementations (e.g., <strong>HRSD, CSM, Custom apps</strong>) is highly valued</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Familiarity with <strong>Agentic AI / AI Builder</strong> concepts and enablement in ServiceNow is an advantage</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">What is in store for you?</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Embrace the dynamic nature of our work environment with the opportunity to work on a hybrid set-up and on a shifting schedule.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Rewards platform – your hard work won't go unnoticed at Deloitte!</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.</span></li> <li style="margin-bottom:0.0in;margin-top:0.0in;margin-right:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Benefits effective upon hiring including paid time off and holidays, health, and life insurance!</span></li> </ul> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%">Next Steps</span></strong></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Sound like the sort of role for you? Apply now.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%"> </span></strong></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Due to volume of applications, we regret only shortlisted candidates will be notified.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.</span></p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:11.0pt;line-height:115%">© 2026 DCPDC Inc.</span></p>