DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Pflugerville, 600 New Meister Ln Division: Solutions Job Posting Title: Supervisor, CSR Pflugerville Time Type: Full Time<div class="WordSection1"> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> POSITION SUMMARY </div> The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation. ESSENTIAL DUTIES AND RESPONSIBILITIES <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in;margin-left:0.25in;margin-right:0.0in"> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Develops and maintains positive customer relationships</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Communicates effectively with customers, vendors and team members</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Provides overall responsibility for ensuring accurate data capture and system entry</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Continually looks for internal and customer process improvement processes</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Develops and promotes a team environment</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Assists with implementation and testing of new account start ups</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Provides support to teams located at customer sites</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Supports presentations for new customer sales, implementations and customer visits</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Presents data and findings in front of the Customer</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Reviews, updates and maintains standard operating procedures (SOP’s)</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Meets or exceeds all team KPI’s for Customer Service</li> <li style="border-width:medium;border-color:currentcolor;padding:0.0in;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Conducts project work as required</li> </ul> </div> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> </div> OTHER DUTIES (Site Specific)<a name="_Hlk98237585"></a> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">May be required to work hours outside of set schedule dictated by business needs</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Performs other duties as assigned.</li> </ul> SUPERVISORY RESPONSIBILITIES <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Ensures direct reports deliver projects within scope and on time and meet customer expectations</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Manages team vacations schedules and workload of team to assist in project prioritization</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Development of direct reports</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Responsible for employment decisions regarding staff and performance management</li> </ul> MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:42.0px"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:42.0px">Must have a high school diploma or general education degree (GED). </li> </ul> </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Minimum of 2 years in transportation/supply chain management in a 3PL environment.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Minimum of 2 years of successful management experience in a logistics, customer service or related field required.</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate</li> </ul> SKILLS, KNOWLEDGE, AND ABILITIES Computer Skills <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 5.7333px;font-size:12.0pt;font-family:'Times New Roman', serif">Basic knowledge of WMS (Warehouse Management Systems)</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 5.7333px;font-size:12.0pt;font-family:'Times New Roman', serif">Proficiency in MS Office applications (to include Excel, Word & Outlook)</li> </ul> Language Skills <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">English (reading, writing, verbal)</li> </ul> Mathematical Skills <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Analytical and a solid mathematics foundation is a must. </li> </ul> Other <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 5.7333px;font-size:12.0pt;font-family:'Times New Roman', serif">Excellent communications skills and able to deal with clients tactfully and efficiently. </li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 5.7333px;font-size:12.0pt;font-family:'Times New Roman', serif">Cross-Functional Collaboration – Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals.</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 5.7333px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.</li> <li style="margin:0.0in 0.0in 0.0in 5.7333px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions.</li> <li style="margin:0.0in 0.0in 0.0in 5.7333px;font-size:12.0pt;font-family:'Times New Roman', serif">General understanding of the Supply Chain Management and Logistics industry including regulatory compliance.</li> </ul> PREFERRED QUALIFICATIONS <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 5.7333px;font-size:12.0pt;font-family:'Times New Roman', serif">4-Year College Degree preferred, will consider equivalent experience or combination of education and experience</li> <li style="margin:0.0in 0.0in 0.0in 5.7333px;font-size:12.0pt;font-family:'Times New Roman', serif">Prefer 5 years’ experience in a leadership role in logistics/distribution/supply chain environment</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Multi-language knowledge preferred</li> </ul> </div> <div class="WordSection4"> CORE COMPETENCIES </div> <div class="WordSection5"> <div style="border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0.0in 0.0in 3.0pt 15.0pt"> </div> Leader of Others ☒ Accountability ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Oneself ☒ Developing Others ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change ☒ Problem Solving <div style="border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0.0in 0.0in 3.0pt 15.0pt"> Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Professional Competencies </div> </div> <div style="border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0.0in 0.0in 3.0pt 15.0pt"> PHYSICAL DEMANDS </div> Occasionally <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Handling/Fingering, Sitting</li> </ul> Frequently <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Bending</li> </ul> Constantly <ul style="margin-bottom:8.0pt;margin-top:0.0px"> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:107%;font-size:12.0pt;font-family:'Times New Roman', serif">Walking and Standing</li> </ul> Ability to Lift/Carry and Push/Pull <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">21-50 pounds <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Reach above shoulder, reach outward, squat, or kneel.</li> </ul> </li> </ul> <p style="border-width:medium medium 1.0pt 1.0pt;border-color:currentcolor currentcolor windowtext windowtext;padding:0.0in;border-style:none;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. <div style="border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0.0in 0.0in 2.0pt 15.0pt"> Reasonable Accommodations Statement </div> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. For this position, the expected base pay range is $70,000.00 – $75,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the <a title="" href="https://flimp.live/DSV-Benefits" target="_self">DSV Benefits Showcase</a>. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at <a href="mailto:[email protected]">[email protected]</a>. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit <a href="http://dsv.com https://www.dsv.com/">dsv.com</a> and follow us on <a href="https://www.linkedin.com/company/dsv/mycompany/verification/">LinkedIn</a> and <a href="https://www.facebook.com/dsv.global/">Facebook</a>.

Supervisor, CSR Pflugerville (Pflugerville, TX, US, 78660) @ dsvas

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