DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit <a href="https://www.dsv.com/" target="_blank" rel="noopener noreferrer">dsv.com</a> and follow us on <a href="https://www.linkedin.com/company/dsv" target="_blank" rel="noopener noreferrer">LinkedIn</a> and <a href="https://www.facebook.com/dsv.global" target="_blank" rel="noopener noreferrer">Facebook</a>. Location: Aurora, IL Division: Contract Job Posting Title: Manager Time Type: Full Time<div class="WordSection1"> <table class="MsoNormalTable" style="width:100%;border-collapse:collapse" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:100%;padding:0.0in 0.0in 0.0in 0.0in" colspan="2"> Department: ☐ Admin ☐ Corporate ☒ Ops ☐ Safety ☐ Training </td> </tr> <tr style="height:0.25in"> <td style="width:50%;padding:0.0in 0.0in 0.0in 0.0in"> FLSA Status: ☒ Exempt ☐ Non-Exempt </td> <td style="width:50%;padding:0.0in 0.0in 0.0in 0.0in"> Job Status: ☒ F/T ☐ P/T ☐ Temporary </td> </tr> <tr> <td style="width:50%;padding:0.0in 0.0in 0.0in 0.0in"> Amount of Travel Required (%): </td> <td style="width:50%;padding:0.0in 0.0in 0.0in 0.0in"> Reports To: General Manager </td> </tr> <tr style="height:0.25in"> <td style="width:50%;padding:0.0in 0.0in 0.0in 0.0in"> Direct Reports: Yes </td> <td style="width:50%;padding:0.0in 0.0in 0.0in 0.0in"> System Job Title: Manager (MGR-05) </td> </tr> </tbody> </table> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> POSITION SUMMARY </div> Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. </li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Meets all client specified KPI’s and complies with Quality system requirements.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (where needed) discipline team members. </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Collaborates with Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Delivers results by leveraging the skills of the right people at the right time</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Effectively keeps senior management and client representatives informed of critical issues that affect the operations</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Reviews current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Responsible for ensuring effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).</li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Provides ongoing growth and development opportunities for team members </li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Supports adherence to Standard Operating Procedures (SOPs).</li> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Conducts routine staff meetings to review daily/weekly work activities.</li> </ul> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> </div> Management Information Systems <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Remains knowledgeable regarding changes in hardware and software technology. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Develops proficiency in client systems. </li> </ul> Customer Management: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Manages high level customer service standards for all functions. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Assures that client accounts receive the required level of operational and administrative support.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Maintains appropriate contact with all functions and responds to requests when required. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Attends or leads meetings with key customers to discuss any customer issues. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Coordinates management of supplier/customer visits to the site. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Promotes a positive relationship with clients by providing excellent customer service. </li> </ul> Budgeting/Financials: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Supports the development of an annual operating budget. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines. </li> </ul> Equipment & Facilities <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE).</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ensures team members are properly trained on any MHE. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Keeps informed of relevant new technology and make recommendations as applicable. </li> </ul> Safety <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Audits warehouse for compliance with safety, security, and quality principles and rules. </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.</li> </ul> OTHER DUTIES <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Work overtime as dictated by business whether mandatory or voluntary</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Performs other duties as assigned.</li> </ul> SUPERVISORY RESPONSIBILITIES <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="text-align:justify;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif">Manages warehouse operations supervisors & support staff.</li> </ul> <div style="border:none;border-bottom:none windowtext 1.0pt;padding:0.0in 0.0in 3.0pt 0.0in"> SKILLS & ABILITIES </div> <div style="border-top:windowtext 1.0pt;border-left:windowtext 1.0pt;border-style:none;padding:7.0pt 0.0in 0.0in 15.0pt"> Education & Experience </div> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="list-style:none;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must have a high school diploma or general education degree (GED). </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Bachelor’s degree is preferred</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">7 years’ experience working in a logistics/distribution/relevant environment.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">5 years’ experience in a supervisory role</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to work in unregulated temperatures within the warehouse during the</li> </ul> </li> </ul> warmer and colder months can range from mild to moderate Computer Skills <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Proficient in Microsoft Office (Excel, Work, and Power Point)</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Demonstrated proficiency in knowledge of applicable WMS systems</li> </ul> <p style="border-width:1.0pt medium medium 1.0pt;border-color:windowtext currentcolor currentcolor windowtext;padding:0.0in;border-style:none;margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> Language Skills <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">English (reading, writing, verbal)</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Proficiency in business communication at all levels</li> </ul> Other <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Strong attention to detail accuracy and accomplish job task in a timely manner</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Good organizational and personnel skills</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Good communication skills, written and oral</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Good leadership, supervision, and planning skills</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Able to work flexible schedules, including nights and weekends, as required by the operation</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 6.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.</li> </ul> CORE COMPETENCIES <div style="border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0.0in 0.0in 3.0pt 15.0pt"> </div> <table class="MsoTableGrid" style="border-collapse:collapse;border:none" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:233.75pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> Leader of Others ☒ Accountability ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Oneself ☒ Developing Others ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change ☒ Problem Solving </td> <td style="width:233.75pt;padding:0.0in 5.4pt 0.0in 5.4pt" valign="top"> <div style="border:none;border-left:none windowtext 1.0pt;padding:0.0in 0.0in 0.0in 15.0pt"> Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Professional Competencies </div> </td> </tr> </tbody> </table> </div> <div class="WordSection2"> </div> PHYSICAL DEMANDS Occasionally <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Handling/Fingering, Sitting</li> </ul> Frequently <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Bending</li> </ul> Constantly <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:107%;margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Walking and Standing</li> </ul> Ability to Lift/Carry and Push/Pull <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">21-50 pounds <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Reach above shoulder, reach outward, squat, or kneel.</li> </ul> </li> </ul> Other Physical Requirements: WORK ENVIRONMENT <div style="border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0.0in 0.0in 2.0pt 15.0pt"> While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement </div> <div style="border-left:windowtext 1.0pt;border-bottom:windowtext 1.0pt;border-style:none;padding:0.0in 0.0in 2.0pt 30.0pt"> To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. </div> The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate. For this position, the expected base pay range is $100,000 – 120,000 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the <a title="" href="https://flimp.live/DSV-Benefits" target="_self">DSV Benefits Showcase</a>. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at <a href="mailto:[email protected]">[email protected]</a>. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit <a href="http://dsv.com https://www.dsv.com/">dsv.com</a> and follow us on <a href="https://www.linkedin.com/company/dsv/mycompany/verification/">LinkedIn</a> and <a href="https://www.facebook.com/dsv.global/">Facebook</a>.

Manager, Operations (Aurora, IL, US, 60502) @ dsvas

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