About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Purpose of the Job</H2> </div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif">Formulate and execute strategic sales plans to maximize market penetration and profitability. </span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><p>• Focal point for customer’s freight shipping requests within the industrial sector.<br>• Assist customers on status of their shipment, outstanding shipments or tracking.<br>• Manage end to end shipment life cycle liaising with all internal and external stakeholders<br>• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution<br>• Takes and handles customer inquiries, e.g. Track and Trace<br>• Responsible for all KPIs and SLAs agreed with allocated customers<br>• Takes and registers all customer complaints<br>• Drives solution of customer complaints by solving it directly or assigning tasks to other function<br>• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete<br>• Ensure seamless transaction liaising with Pricing and Billing teams.</p> <p>Experience in freight is mandatory.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements - Experience and Education</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Bachelors degree in Business, Logistics or related field</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">2 years + of experience in freight is mandatory.</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Leadership Behaviors</H2> </div><div><div>Simplification</div><div>Collaborate & break silos</div><div>Execution & Accountability</div><div>Growth mindset</div><div>Inclusion</div><div>External focus</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><div>Communication Skills</div><div>Problem Solving</div><div>Teamwork</div><div>Time Management</div><div>Negotiation Skills</div></div></div></div>