About this role
<p style="text-align:justify"><em><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Century Gothic', sans-serif">Privredna banka Zagreb d.d. je društvo čija je vizija biti uzor i centar izvrsnosti u području financijskog poslovanja u Hrvatskoj. Temelj našeg uspješnog poslovanja su naši zaposlenici, koji aktivno sudjeluju u modernom razvoju banke i kreiranju stalnih promjena. PBZ, kao inovativna i suvremena banka i koja je usmjerena na interni razvoj, pruža okolinu u kojoj se možete razviti u smjeru u kojem želite. Univerzalni način kako ostvariti karijeru kod nas nije nepoznanica: učinkovitim radom, ostvarivanjem ciljeva, kontinuiranim razvojem kompetencija,odgovornim organizacijskim ponašanjem, prihvaćanjem različitosti, timskim doprinosom i osobnom proaktivnošću. Svi preduvjeti su tu, na Vama je samo da iskoristite.</span></span></span></span></em></p><p style="margin:6.0pt -7.95pt 0.0cm 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:6.0pt -7.95pt 0.0cm 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Poslovno područje za stanovništvo i upravljanje imovinom klijenata Digitalne regije Privredne banke Zagreb d.d. u potrazi je za više izvršitelja.</span></p> <p style="margin:6.0pt -7.95pt 0.0cm 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Radno mjesto obuhvaća poslove vezane uz <span style="color:darkslategray"><strong>aktivno upravljanje odnosa s klijentima na daljinu (online).</strong> </span></span></p> <p style="margin:6.0pt -7.95pt 0.0cm 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:6.0pt -7.95pt 0.0cm 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="color:darkslategray"><strong><span style="font-size:11.0pt;font-family:'Century Gothic', sans-serif">Konkretni radni zadaci su:</span></strong></span></p> <ul style="list-style-type:square;margin-top:6.0pt;margin-bottom:3.0pt"> <li style="margin:6.0pt 0.0cm 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Davanje informacije klijentima o proizvodima i uslugama Banke</span></li> <li style="margin:6.0pt 0.0cm 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Upućivanje klijenta u korištenje proizvoda i usluga</span></li> <li style="margin:6.0pt 0.0cm 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Zaprimanje prigovora klijenata i prosljeđivanje istih timu za rješavanje prigovora</span></li> <li style="margin:6.0pt 0.0cm 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Provođenje kontakata s postojećim klijentima s ciljem zadovoljavanja potreba klijenta</span></li> <li style="margin:6.0pt 0.0cm 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Kontaktiranje klijenata sukladno definiranim kampanjama, potencijalno kreiranje prilika i sastanaka za prodajnu mrežu</span></li> <li style="margin:6.0pt -7.95pt 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Aktivna suradnja i korespondencija s drugim funkcijama unutar Banke, s prodajnom mrežom i svim sudionicima poslovnog procesa </span></li> </ul> <p style="margin:0.0cm -7.95pt 1.0E-4pt 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:6.0pt -7.85pt 12.0pt 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="color:darkslategray"><strong><span style="font-size:11.0pt;font-family:'Century Gothic', sans-serif;border:1.0pt none windowtext;padding:0.0cm">Formalni uvjeti koje svi kandidati moraju zadovoljavati su sljedeći:</span></strong></span></p> <ul style="list-style-type:square;margin-top:6.0pt;margin-bottom:3.0pt"> <li style="margin:6.0pt -7.85pt 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Minimalno 1 godina iskustva u radu na sličnim poslovima</span></li> <li style="margin:6.0pt -7.85pt 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif;color:black">Poznavanje poslovnih procesa, proizvoda i usluga vezanih uz fizičke osobe (prednost)</span></li> <li style="margin:6.0pt -7.85pt 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Dobro poznavanje MS Office alata (posebice PowerPoint i Excel)</span></li> <li style="margin:6.0pt -7.85pt 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Aktivno znanje engleskog jezika u govoru i pismu</span></li> </ul> <p style="margin:6.0pt -7.85pt 12.0pt 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif;color:#385723;border:none windowtext 1.0pt;padding:0.0cm"> </span></strong></p> <p style="margin:6.0pt -7.85pt 12.0pt 0.0cm;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="color:darkslategray"><strong><span style="font-size:11.0pt;font-family:'Century Gothic', sans-serif;border:1.0pt none windowtext;padding:0.0cm">Uz izraženu želju za radom na razvoju proizvoda i aplikacija, idealan kandidat posjeduje:</span></strong></span></p> <ul style="list-style-type:square;margin-top:6.0pt;margin-bottom:3.0pt"> <li style="margin:6.0pt 0.0cm 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif">Izražene analitičke sposobnosti, organiziranost i sistematičnost</span></li> <li style="margin:6.0pt -7.85pt 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif;color:black">Razvijene komunikacijske i prezentacijske vještine </span></li> <li style="margin:6.0pt -7.85pt 3.0pt 9.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px"><span style="font-size:10.0pt;font-family:'Century Gothic', sans-serif;color:black">Sklonost timskom radu i suradnji s ostalim organizacijskim dijelovima Banke</span></li> </ul> <p style="text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:0.4px;margin:6.0pt -7.85pt 3.0pt 9.0px"> </p> <p class="MsoNormal"><span style="color:darkslategray"><strong><span style="font-size:11.0pt;line-height:115%;font-family:'Century Gothic', sans-serif;border:1.0pt none windowtext;padding:0.0cm">Što nudimo?</span></strong></span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px" type="disc"> <li style="color:darkslategray;margin-bottom:0.0cm;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="color:darkslategray"><strong><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif;border:1.0pt none windowtext;padding:0.0cm">Mogućnost napretka u karijeri i profesionalno usavršavanje </span></strong></span></li> </ul> <ul> <li style="list-style-type:none"> <ul style="margin-top:0.0cm" type="circle"> <li class="MsoNormal" style="color:#414141;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif">dinamično i motivirajuće okruženje</span></li> <li class="MsoNormal" style="color:#414141;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif">izazovni projekti</span></li> <li class="MsoNormal" style="color:#414141;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt"><span style="line-height:115%;font-family:'Century Gothic', sans-serif">stručni tečajevi, seminari, interni razvojni moduli</span></span></li> </ul> </li> </ul> <p style="color:#414141;margin-bottom:0.0cm;line-height:115%"> </p> <ul style="margin-top:0.0cm" type="disc"> <li class="MsoNormal" style="margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt"><strong><span style="line-height:115%;font-family:'Century Gothic', sans-serif;border:1.0pt none windowtext;padding:0.0cm"><span style="color:darkslategray">Ravnotežu poslovnog i privatnog života te brigu za zaposlenike</span> </span></strong></span> <ul style="margin-top:0.0cm" type="circle"> <li class="MsoNormal" style="color:#414141;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif">rad izvan poslovnog prostora </span></li> <li><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif">sistematski pregled u okviru police dodatnog zdravstvenog osiguranja </span><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif"> </span></li> <li class="MsoNormal" style="color:#414141;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif">korporativni vrtić uz subvenciju </span></li> <li class="MsoNormal" style="color:#414141;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif">slobodan dan za rođendan </span></li> <li class="MsoNormal" style="color:#414141;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif">sportska udruga PBZ standard i MultiSport kartica </span></li> <li class="MsoNormal" style="color:#414141;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif">PBZ book club </span></li> </ul> </li> </ul> <p style="color:#414141;margin-bottom:0.0cm;line-height:115%"> </p> <ul style="margin-top:0.0cm" type="disc"> <li class="MsoNormal" style="margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt"><strong><span style="line-height:115%;font-family:'Century Gothic', sans-serif;border:1.0pt none windowtext;padding:0.0cm"><span style="color:darkslategray">Prigodne nagrade, dar djetetu, novčane nagrade</span></span></strong></span></li> </ul> <p style="margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"> </p> <p style="margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif">O karijeri u PBZ grupi više možete pročitati i na našim <a href="https://www.pbz.hr/gradjani/Nas-svijet/Posao-i-karijera.html" target="_blank" rel="noopener">korporativnim stranicama</a>.</span></p> <p style="margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"> </p> <p style="margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"> </p> <p style="color:#f36f21;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"><span style="font-size:10.0pt;color:black"><span style="line-height:115%;font-family:'Century Gothic', sans-serif;border:1.0pt none windowtext;padding:0.0cm"><span style="font-size:10.0pt;line-height:115%;font-family:'Century Gothic', sans-serif">Zainteresirane kandidate pozivamo da se prijave za otvorenu poziciju najkasnije <strong>do 19. srpnja 2026. godine</strong>.</span></span></span></p> <p style="color:#f36f21;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"> </p> <p style="color:#f36f21;margin-bottom:0.0cm;line-height:115%;font-size:10.0pt"> </p><p><em><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Century Gothic', sans-serif">U Privrednoj banci Zagreb prepoznajemo vaš talent, pružamo vam vrhunske uvjete za profesionalni razvoj i želimo zajedno s vama stvarati nove vrijednosti. Ako ste ambiciozni i motivirani te želite napraviti izazovan iskorak u karijeri – javite nam se.</span></span></span></span></em></p>