Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us. Who you are: • Entering all email, phone and fax orders accurately of various countries as per agreed timelines • Enter the orders and quotes accurately on different ERP’s as per the rules set up by different countries • Ensure expected order entry productivity and accuracy is maintained consistently • Open order review & ETA confirmation • Identify and follow up customer specific requirements • Any other additional tasks depending on the specific country or organization as requested by your Team Lead / Supervisor • Should be able to handle all process related queries • Proper response on email queries received from the customers or internal team • Develop and implement initiatives to improve customer services. • Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers. Your role: • Evaluate and prioritize customer inquiries to better serve the customers. • Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc. • Maintain history records and related problem documentations for future reference. • Maintain relationships with other internal departments as well as client base to improve business performance. • Conduct training to customers and internal staffs on company products and services. • Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed. • Address customers in a professional and respectful manner. • Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary. • Maintain the internal and external customer databases. • Analyze customer issues so as to develop tools and processes to increase customer satisfaction.What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!

Analyst (Bangalore, Karnataka, IN, 560100) @ SUSONITY

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