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DATA ANALYST - EXPERIENCIA DE CLIENTE (MADRID, B, ES, 08014) @ CAIXABANK S.A.

MADRID, B, ES, 08014OnsiteFull-time
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About this role

<p>CaixaBank is a financial group with a socially responsible, long-term universal banking model, based on quality, trust, and specialisation, which offers a value proposition of products and services adapted for each sector, adopting innovation as a strategic challenge and a distinguishing feature of its corporate culture, and whose leading position in retail banking in Spain and Portugal makes it a key player in supporting sustainable economic growth.</p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Which projects do we work on?</b></H2> </div><div><p>We are seeking a Data Analyst to drive the development of the bank&apos;s information layer and deliver direct value to the business and management. The mission is to transform data—both structured and unstructured—into actionable insights that foster a better understanding of the business, the market, and our customers, while identifying opportunities for improvement and growth.</p> <p>The successful candidate will join a cross-functional team and play a key role as an end-to-end analyst, combining ad-hoc analysis, process automation, KPI definition, and dashboard creation with active participation in migrating our processes and projects to the cloud.</p> <p>This role is ideal for a proactive individual with strong analytical skills, curiosity, and a desire to take on a broad, impactful role within the team.</p> <p> </p> <p>Responsibilities include:</p> <p> </p> <p>Stakeholder management (management and business units)</p> <ul> <li>Regular interaction with management and business units to understand needs and translate them into data-driven solutions.</li> <li>Prioritization and planning of projects and recurring requests.</li> <li>Managing expectations, tracking progress, and communicating results.</li> </ul> <p> </p> <p>Executing projects covering the full information analysis lifecycle</p> <ul> <li>Gathering business information requirements.</li> <li>Data exploration within the Datapool and/or external sources—ranging from data retrieval and processing to generating the necessary information.</li> <li>Proposing and creating KPIs.</li> <li>Building reports and analyses to present the information.</li> <li>Communicating results to stakeholders.</li> <li>Designing, developing, maintaining, and automating processes for recurring monitoring or ad-hoc requests.</li> </ul> <p> </p> <p>To perform these functions, the following are required:</p> <p> </p> <ul> <li>Technical knowledge to produce reports requested by the business.</li> <li>Analytical skills to understand business logic and propose new ideas or strategies to drive business growth.</li> <li>Strong communication and interpersonal skills, as well as creativity and attention to detail regarding data visualization and communication.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum requirements</b></H2> </div><div><ul> <li>Bachelor&apos;s degree in Science or Engineering.</li> <li>Strong analytical and data management skills, utilizing database analysis and processing tools: high proficiency in SQL; fluency in Data Discovery, statistical analysis, Python, Git, and Airflow; background in programming languages.</li> <li>Creation of dashboards using visualization tools such as QlikSense, Looker, etc.</li> <li>Advanced proficiency in office software (Excel, PowerPoint, etc.).</li> </ul> <p> </p> <p>The following will be valued:</p> <ul> <li>Experience working with or analyzing customer experience (NPS, touchpoints, etc.).</li> <li>Prior experience with Google Cloud or other cloud platforms (AWS, etc.).</li> <li>Prior experience in the banking sector within analytics or BI departments.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key competencies </b></H2> </div><div><ul> <li>Management of large data volumes</li> <li>Management of information projects (liaising with clients and suppliers)</li> <li>Ability to translate business requirements into technical specifications</li> <li>Proactive, enthusiastic, committed, and collaborative</li> <li>Flexible profile with the ability to adapt to change</li> <li>Strong communication and interpersonal skills</li> <li>Business and customer experience orientation</li> <li>Definition and tracking of commercial KPIs</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What do we offer?</b></H2> </div><div><ul> <li>Join the most innovative bank in Western Europe, as recognized by the "The Innovators" awards from the US magazine *Global Finance*.</li> <li>Onboarding program and personalized support for your professional development.</li> <li>Individual training path with access to our online platform, offering an extensive catalog of self-learning resources to foster your continuous growth.</li> <li>Comprehensive health insurance provided entirely free of charge. You will also be enrolled in the pension plan, to which CaixaBank makes contributions with your future in mind.</li> <li>Flexible remuneration options covering transport, training, language courses, childcare, and more.</li> <li>Flexibility measures (remote work, flexible start times).</li> <li>We hold Top Employer certification, recognizing us as one of the best companies to work for.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job profile</b></H2> </div><div><p>Consult, structure and analyze large volumes of data using statistical and programming capabilities in order to find patterns and extract valuable insights for the entity. Is able to communicate insights in a clear and structured way through presentations and/or dashboards.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills</b></H2> </div><div><div>H DATA PROTECTION AND REGULATIONS</div><div>H METHODOLOGIES FOR COLLABORATION IN CODE DEVELOPMENT AND VERSION CONTROL</div><div>H PROGRAMMING LANGUAGES</div><div>S.1.1 ALLIANCES – COLLABORATION AND TRANSVERSALITY</div><div>S.1.4 ALLIANCES – COMMUNICATION</div><div>H DATA STORYTELLING</div><div>S.1.3 ALLIANCES – INFLUENCE</div><div>S.1.2 ALLIANCES – CUSTOMER ORIENTATION</div><div>S.2.1 HUMANISM – COMMUNICATION AND EMPATHY</div><div>S.2.2 HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP</div><div>S.4.1 ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT</div><div>S.3.1 EMPOWEREMENT – FOCUS ON RESULTS</div><div>H TECHNICAL DOCUMENTATION</div><div>S.5.1 DIVERSITY – PROMOTING DIVERSITY</div><div>H DATA VISUALIZATION</div><div>H DEFINITION, IMPLEMENTATION, AND MONITORING OF INDICATORS</div><div>H DATA PREPARATION/MOVEMENT TOOLS</div><div>H BUSINESS INSIGHTS</div><div>H STATISTICS AND DESCRIPTIVE MODELS</div><div>H AI LITERACY</div></div></div></div>

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