About this role
<p><span style="font-family:Tahoma, Geneva, sans-serif"><span style="font-size:14.0px">The purpose of this position is to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.</span></span></p> <p class="Textepuce1" style="text-align:justify"> </p> <p class="Textepuce1" style="text-align:justify"><span style="font-family:Tahoma, Geneva, sans-serif"><span style="font-size:14.0px"><b>MAIN RESPONSIBILITIES</b></span></span></p> <ul> <li style="text-align:justify">Provide a high-level revenue protection presence on trains and stations</li> <li style="text-align:justify">Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary.</li> <li style="text-align:justify">Enforce revenue protection procedures and associated by-laws.</li> <li style="text-align:justify">Enforce conditions of travel and relevant codes of practice on the system and communicate with Station Masters, Security Controller (in OCC) and, when necessary, Dubai Police Force.</li> <li style="text-align:justify">Provide the very best in customer service and information.</li> <li style="text-align:justify">Ticket inspectors will do ticket inspection on train and on stations with S-Tafteesh device that can read and analyse cards and tickets and determine their validity for the respective service. </li> <li style="text-align:justify">Ticket Inspector will perform following activities: <ul> <li style="text-align:justify">Checking Gold Class traveller.</li> <li style="text-align:justify">Checking normal class passenger.</li> <li style="text-align:justify">Passenger in wrong zone.</li> <li style="text-align:justify">Special exercise working with police.</li> <li style="text-align:justify">Plain clothes duties.</li> <li style="text-align:justify">Station Blocks.</li> </ul> </li> <li style="text-align:justify">Perform and carry out other duties as instructed / directed by the Revenue Protection Supervisor and the Revenue Protection Manager.</li> </ul> <p class="Textepuce1" style="text-align:justify"> </p> <p class="Textepuce1" style="text-align:justify"> </p> <p class="Textepuce1" style="text-align:justify"><span style="font-family:Tahoma, Geneva, sans-serif"><span style="font-size:14.0px"><b>KNOWLEDGE REQUIRED</b></span></span></p> <ul> <li class="Textepuce1" style="text-align:justify">Awareness of the Integrated Management System and the content of the Environment, Quality.</li> </ul> <p class="Textepuce1" style="text-align:justify"> </p> <p class="Textepuce1" style="text-align:justify"> </p> <p class="Textepuce1" style="text-align:justify"><span style="font-family:Tahoma, Geneva, sans-serif"><span style="font-size:14.0px"><b>EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS</b></span></span></p> <ul> <li class="Textepuce1" style="text-align:justify">Good verbal and written communication skills.</li> <li class="Textepuce1" style="text-align:justify">Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with conflict. </li> <li class="Textepuce1" style="text-align:justify">Ability to make sound conclusions when under pressure.</li> <li class="Textepuce1" style="text-align:justify">Resilient and able to remain professional in confrontational situations.</li> <li class="Textepuce1" style="text-align:justify">Able to work using own initiative and as part of a team.</li> <li class="Textepuce1" style="text-align:justify">Able to evaluate and interpret information in order to make appropriate conclusions.</li> <li class="Textepuce1" style="text-align:justify">Previous cash handling experience.</li> </ul>