About this role
<p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Apply by</b>: </span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#2980b9"><b>We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:</b></span></span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">1. To see what life at Capitec is all about and complete a short assessment, please <a href="https://talentcentral.eu.shl.com/player/link/01567683b48a40db872c19bb2f07ba9e"><u><b>click here!</b></u></a></span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">2. Once you have completed the above finalize your application by clicking apply below</span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Purpose Statement</b></H2> </div><div><ul> <li>To improve client experience within the Business Support Centre by ensuring operational readiness for change, leveraging data insights to drive continuous improvement, and reinforcing effective governance across service environments.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience</b></H2> </div><div><p><strong>Min:</strong></p> <ul> <li>National Senior Certificate (Grade12)</li> <li>3–4 years’ experience in a servicing or fast-paced operational environment</li> <li>Exposure to operations environment and/or operational reporting environments</li> <li>Experience using Microsoft Excel (at least intermediate level)</li> <li>Demonstrated ability to analyse operational data, identify trends, and support improvement initiatives </li> </ul> <div> <ul> <li><strong>Ideal: </strong></li> <li>Exposure to analytical responsibilities, including interpreting data and providing actionable insights</li> <li>Proven ability to contribute to or support continuous improvement and operational change initiatives</li> </ul> </div> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications (Ideal or Preferred)</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Bachelor's Degree in Business Management </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Knowledge</b></H2> </div><div><p><strong>Min: </strong></p> <p>The business environment in the context of service providers.<br>Client Engagement and Support policies and procedures<br>Operational support: dialler software, including technical knowledge of business support systems<br><strong>Ideal: </strong><br>Understanding of Capitec Bank's internal environment and processes<br>National Credit Act (NCA)<br>Regulations relating to predictive diallers<br>Contact centre software tools</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Analytical Skills </li><li>Attention to Detail </li><li>Communications Skills </li><li>Computer Literacy (MS Word, MS Excel, MS Outlook) </li><li>Decision making skills </li><li>Interpersonal & Relationship management Skills </li><li>Numerical Reasoning skills </li><li>Planning, organising and coordination skills </li><li>Problem solving skills </li><li>Reporting Skills </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Conditions of Employment</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Clear criminal and credit record </li></ul></div></div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><em>Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.</em></span></span></p>