About this role
<p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Apply by</b>: </span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#2980b9"><b>We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:</b></span></span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">1. To see what life at Capitec is all about and complete a short assessment, please <a href="https://talentcentral.eu.shl.com/player/link/01567683b48a40db872c19bb2f07ba9e"><u><b>click here!</b></u></a></span></span></p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">2. Once you have completed the above finalize your application by clicking apply below.</span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About The Role </H2> </div><div><p><em><strong><span>Driving operational excellence behind every employee experience</span><span> </span> </strong></em></p> <div> <p><span>At Capitec, People Operations sits at the core of how we deliver a seamless, compliant and scalable employee experience.</span><span> </span></p> </div> <div> <p><span>As the </span><span>Manager: People Operations, you’ll lead the engine room of HR - setting the strategy, governance, and operational standards that ensure every people process (from hire to retire) runs with precision, integrity and efficiency.</span><span> </span></p> </div> <div> <p><span>This is a high-impact leadership role responsible for enterprise-wide operational stability, data governance, payroll integrity, and the continuous optimisation of HR systems and processes.</span><span> </span></p> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What You’ll Be Responsible For </H2> </div><div><p>You’ll operate at both strategic and executional levels, leading: </p> <p> </p> <p>🔹 <strong>Operational Strategy & Execution </strong></p> <ul> <li>Translate People Operations strategy into scalable operational plans </li> <li>Govern end-to-end employee lifecycle processes and workflows </li> <li>Drive consistency through SLAs, frameworks, and operating standards </li> </ul> <p> </p> <p>🔹 <strong>Governance, Risk & Compliance </strong></p> <ul> <li>Lead enterprise HR compliance, audit readiness, and risk mitigation </li> <li>Own data governance frameworks and ensure POPIA and regulatory alignment </li> <li>Strengthen controls, validation processes, and data integrity </li> </ul> <p> </p> <p>🔹 <strong>Systems, Automation & Continuous Improvement </strong></p> <ul> <li>Drive a digital-first HR operating model </li> <li>Optimise HR systems (SAP SuccessFactors) and payroll integrations </li> <li>Lead automation, workflow optimisation and process re-engineering </li> </ul> <p> </p> <p>🔹 <strong>Payroll & Master Data Integrity </strong></p> <ul> <li>Oversee payroll readiness and upstream dependencies </li> <li>Ensure accurate, audit-ready payroll outcomes </li> <li>Own employee master data governance and data quality standards </li> </ul> <p> </p> <p>🔹<strong> Leadership & Stakeholder Management </strong></p> <ul> <li>Lead a multi-disciplinary People Operations team </li> <li>Partner with HR, Finance, Risk, IT and external providers </li> <li>Influence enterprise-wide adoption of operational standards </li> <li>Influence enterprise-wide adoption of operational standards </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What You’ll Bring </H2> </div><div><p><strong>Experience & Expertise </strong></p> <ul> <li>8+ years in HR Operations / People Operations / Shared Services in a medium‑to‑large organisation. </li> <li>Experience leading complex HR operational environments </li> <li>Strong exposure to HRIS (SAP SuccessFactors), payroll and integrations </li> <li>Proven track record in governance, risk and compliance </li> <li>Experience driving large-scale automation and operational transformation</li> </ul> <p> </p> <p><strong>Knowledge </strong></p> <ul> <li>HR lifecycle and operational frameworks </li> <li>Data governance and HRIS architecture </li> <li>Payroll processes, compliance and audit environments </li> <li>Process engineering / continuous improvement methodologies </li> </ul> <p> </p> <p><strong> What sets you apart </strong></p> <ul> <li>Strong systems thinker with a detail-oriented mindset </li> <li>Comfortable operating in complexity and driving structure </li> <li>Passion for optimisation, efficiency, and accuracy at scale </li> <li>Ability to influence at senior leadership and governance forums </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why This Role Matters </H2> </div><div><p><span>This role ensures that every employee experience is</span><span> built on a foundation of operational excellence - accurate data, compliant processes, and scalable systems that enable the business to grow confidently.</span><span> </span></p></div></div></div><p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><em>Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.</em></span></span></p>