About this role
<div tabindex="0" aria-label="Page 1"> <div><span dir="ltr">Purpose:</span><br><span dir="ltr">Assist customers in determining which products and services best fit their needs and interest them in the</span><br><span dir="ltr">merchandise. Promotes the sale of merchandise by meeting or exceeding standards for productivity. Maintains</span><br><span dir="ltr">awareness of all product requirements and information, promotions and advertising. Maintains inventory and</span><br><span dir="ltr">provides customer service. Accountable for accurate and complete sales transactions.</span></div> <div> </div> <div> </div> <div><span dir="ltr">Key Responsibilities:</span><br><span dir="ltr"></span> <span dir="ltr">Assists customers in the selection of adidas merchandise, while providing information about the product,</span><br><span dir="ltr">materials, technology, and functionality.</span><br><span dir="ltr"></span> <span dir="ltr">Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and</span><br><span dir="ltr">providing product information when required.</span><br><span dir="ltr"></span> <span dir="ltr">Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).</span><br><span dir="ltr"></span> <span dir="ltr">Completes customer sales transactions (cash, credit, debit, etc.).</span><br><span dir="ltr"></span> <span dir="ltr">Maintains store appearance, assists in processing and replenishing merchandise and assist with customer</span><br><span dir="ltr">service inquiries.</span><br><span dir="ltr"></span> <span dir="ltr">Proficient knowledge of adidas’ products and programs, including technology, product information and</span><br><span dir="ltr">requirements, merchandise promotions, and advertising.</span><br><span dir="ltr"></span> <span dir="ltr">Help to support and create a team environment by respecting co-workers.</span><br><span dir="ltr"></span> <span dir="ltr">Adheres to adidas’ brand values and Sales Associate competencies.</span><br><span dir="ltr"></span> <span dir="ltr">Assist with telephone duties.</span><br><span dir="ltr"></span> <span dir="ltr">Adheres to company policy and procedures relating to inventory control.</span><br><span dir="ltr"></span> <span dir="ltr">Other duties as required by store management.</span></div> <div> </div> <div> </div> <div><span dir="ltr">Knowledge Skills and Abilities:</span><br><span dir="ltr"></span> <span dir="ltr">Must possess and consistently exhibit the competencies relative to the position.</span><br><span dir="ltr"></span> <span dir="ltr">Ability to read and comprehend simple instructions, short correspondence, and memos.</span><br><span dir="ltr"></span> <span dir="ltr">Ability to write simple correspondence.</span><br><span dir="ltr"></span> <span dir="ltr">Ability to effectively present information in one-on-one and small group situations to customers and other</span><br><span dir="ltr">employees of the organization.</span><br><span dir="ltr"></span> <span dir="ltr">Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,</span><br><span dir="ltr">and decimals.</span><br><span dir="ltr"></span> <span dir="ltr">Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram</span><br><span dir="ltr">form.</span><br><span dir="ltr"></span> <span dir="ltr">Ability to deal with problems involving several concrete variables in standardized situations.<br></span><span dir="ltr"></span> <span dir="ltr">Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.</span><br><span dir="ltr"></span> <span dir="ltr">Ability to exercise good judgment and decision-making skills.</span><br><span dir="ltr"></span> <span dir="ltr">Demonstrate excellent verbal and written communication skills.</span><br><span dir="ltr"></span> <span dir="ltr">Demonstrate excellent customer service.</span><br><span dir="ltr"></span> <span dir="ltr">Ability to work a varied schedule including weekends, evenings and statutory holidays.</span> <span dir="ltr">Also able to work</span><br><span dir="ltr">overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter,</span><br><span dir="ltr">Mother's Day, Father's Day, and Back-to-School.</span><br><span dir="ltr"></span> <span dir="ltr">While performing the duties of this job, the employee is regularly required to stand and talk or hear.</span> <span dir="ltr">The</span><br><span dir="ltr">employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb</span><br><span dir="ltr">or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and</span><br><span dir="ltr">occasionally lift and/or move up to 34 kg.</span><br><span dir="ltr"></span> <span dir="ltr">Must be proficient in English & French (verbal and written)</span></div> <div> <a id="pdfjs_internal_id_17R" title="http://www.adidas.com/" href="http://www.adidas.com/" target="" rel="noopener noreferrer nofollow"></a> </div> </div> <div tabindex="0" aria-label="Page 2"> <div> </div> <div> </div> <div><span dir="ltr">Qualifications:</span><br><span dir="ltr">Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail</span><br><span dir="ltr">experience is preferred</span></div> </div>