About this role
<p><b>ER24 Vodacom Contact Centre 112 | Rivonia | South Africa </b></p> <p><br> Closing date: 16/07/2026 <br> Number of positions: 1 <br> Recruiter name: Silindokuhle Bawuti <br> Reference number: 70916 <br> <span id="cke_bm_1564S" style="display:none"> </span>Workplace Type: On-site<br> Fixed Term</p> <p><em><b><span style="font-size:10.0pt"><span>Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile</span></span></b></em></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>MAIN PURPOSE OF JOB</b></H2> </div><div><p>To assess and gauge quality levels of the Contact Centre and provide corrective solutions through coaching and training initiatives.</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>KEY RESPONSIBILITY AREAS</b></H2> </div><div><ul> <li>Monitors Contact Centre performance to ensure quality control standards of service/customer satisfaction is achieved.</li> <li>Gather, analyse and report on performance data for the purposes of improvement and keeping relevant stakeholders up to date.</li> <li>Support the Contact Centre Co-ordinator team and Contact Centre Operations.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIRED EDUCATION</b></H2> </div><div><p><b>ESSENTIAL EDUCATION</b></p> <ul> <li>Grade 12</li> </ul> <p><b>DESIRED EDUCATION</b></p> <ul> <li><font color="#555146"><span style="font-size:small">Contact Centre related qualification</span></font></li> <li><span style="font-size:10.0pt"><span style="color:#555146"><span style="font-family:'Arial', 'sans-serif'">Adult Education related qualification</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIRED EXPERIENCE</b></H2> </div><div><p><b>ESSENTIAL MINIMUM EXPERIENCE</b></p> <ul> <li><font color="#555146"><span style="font-size:small">4 years' contact centre experience contact centre</span></font></li> <li><span style="font-size:10.0pt"><span style="color:#555146"><span style="font-family:'Arial', 'sans-serif'">1 year contact centre training or coaching experience</span></span></span></li> </ul> <p><b>DESIRED EXPERIENCE</b></p> <ul> <li><font color="#555146"><span style="font-size:small">4 years' emergency contact centre experience</span></font></li> <li><span style="font-size:10.0pt"><span style="color:#555146"><span style="font-family:'Arial', 'sans-serif'">2 years' contact centre training experience</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Coaching and quality improvement </li><li>Knowledge of Emergency Services </li><li>Ability to effectively communicate and train content towards a variety of learning needs </li><li>Maintain a comprehensive working knowledge of policies, procedure, and benefits across all product lines </li><li>Emergency contact centre operations </li><li>Development of training materials and programmes </li></ul></div></div><p>All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.</p> <p><em><b><span style="font-size:10.0pt"><span>Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile</span></span></b></em></p> <p> </p>