About this role
<p><span style="text-decoration:underline"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><strong>POSITION SNAPSHOT</strong></span></span></p> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Location: Nestlé Head Office (Bangkok)</span><br><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Business Unit/Division: Finance & Control </span><br><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Full-time</span><br><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">2+ years of experience in Finance & Accounting. Preferably in Claim and Deduction</span><br><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Strong Thai & English communication skill</span></p> <p> </p> <p><span style="text-decoration:underline"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><strong>A DAY IN THE LIFE...</strong></span></span></p> <ul> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Responsible for the reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally.</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncategorized claims.</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Reviews and ensures that all claims related documentations are filed correctly and closed case on timely manner.</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain.</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Manages the closure of non-valid claims and deductions with collections and manage the closure of valid claims and deductions via Credit Note creation.</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/Health Checks), Claims, and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools.</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Develops and sends "Rejection Letters" to customers for non-approved Returns requests, collaborates with Collections for deductions related to non-approved Returns and Refusals, requests, Ultimate responsible for the closure of all exception cases in the Delivery Differences Cockpit.</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Organizes and executes ongoing training for Returns and Refusals Management including updates on Market R&R Policy, Best practices for Refusals Mitigation Actions, Knowledge sharing across team members.</span></p> </li> </ul> <p> </p> <p><span style="text-decoration:underline"><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif"><strong>ARE YOU A FIT?</strong></span></span></p> <ul> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Bachelor’s degree in accounting, finance, or other related fields</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Minimum 2 years' experience in Finance & Accounting. Preferably in Claim and Deduction</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Attention to details & good problem-solving skills</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Good computer skills</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Strong Thai & English communication skill is a must</span></p> </li> <li style="list-style-type:disc;font-size:14.0pt;font-family:arial, helvetica, sans-serif"> <p><span style="font-size:14.0pt;font-family:arial, helvetica, sans-serif">Open minded, willing to learn, and can adapt to changes</span></p> </li> </ul>