About this role
<div> <div> <p><strong>Location</strong>: Meycauayan, Bulacan, Philippines </p> </div> <div> <p><strong>Company</strong>: Nestlé Integrated Business Services Manila, Inc. </p> </div> <div> <p><strong>Employment Type</strong>: Full-Time </p> </div> <div> <p><strong>Education</strong>: Bachelor’s Degree </p> </div> <div> <p><strong>Experience Level</strong>: 2+ Years of Relevant Experience </p> </div> <div> <p> </p> <p> </p> </div> <div> <p>Joining <strong>Nestlé </strong>means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future. </p> </div> <div> <p> </p> <p> </p> </div> <div> <p><strong>Nestlé Integrated Business Services Manila Inc. </strong>delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team. </p> </div> <div> <p> </p> <p> </p> </div> <div> <h2><strong>A Day in the Role </strong></h2> <p> </p> </div> <div> <ul style="list-style-type:disc"> <li> <p>Manage customer interactions including <strong>order placement, inquiries, and issue resolution via multiple channels </strong></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Monitor and ensure timely execution of the <strong>Order-to-Cash process</strong>, from order capture to delivery and payment </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>Investigate and resolve order blocks, fulfillment issues, and billing concerns</strong> in accordance with SLA timelines </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>Proactively communicate </strong>with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>Serve as the primary contact </strong>for returns, refusals, and claims management, ensuring compliance with company policies </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales)</strong> to ensure accurate and efficient service delivery </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Maintain and update records in <strong>CRM/ticketing systems</strong>, ensuring data accuracy and visibility across stakeholders </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>Support continuous improvement initiatives</strong> by identifying root causes and contributing to process enhancements </p> </li> </ul> </div> <div> <p> </p> <p> </p> </div> </div> <div> <div> <h2><strong>What Will Make You Successful </strong></h2> <p> </p> </div> <div> <ul style="list-style-type:disc"> <li> <p>Bachelor's degree in <strong>business, Supply Chain</strong>, or related field </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes </strong></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>Strong understanding of the</strong> <strong>Order-to-Cash lifecycle</strong> (order capture, fulfillment, billing, collections, returns) </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>Excellent communication and stakeholder management skills </strong></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p>Strong <strong>problem-solving ability</strong> with high attention to detail </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>Ability to manage multiple priorities</strong> in a fast-paced environment </p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>Proficiency in MS Office and database/reporting tools (SAP)</strong></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><strong>Customer-centric mindset</strong> with the ability to handle sensitive situations professionally </p> </li> </ul> </div> </div>