About this role
<h2><strong>Position Summary</strong></h2> <p> </p> <p>The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements.</p> <ul style="list-style-type:disc"> <li>Evaluate and execute end-user role assignment request based on market agreed procedures/policies</li> <li>Collaborates with market Internal Control or Control Framework team on role assignment concerns like SOD, role-on-top and cross-market role requests.</li> <li>Performs End User Role localization and ensure it is delivered on time.</li> <li>Execute Role Variant creation and update in PRAM.</li> <li>Raise a RDS based on the input received from Analyst or Market Role Links.</li> <li>Documents all requests/activities in the ticket management tool following defined standards and best practices</li> <li>Ensures timely resolution of all tickets within agreed SLAs and KPIs</li> <li>Ensures timely response to emails sent to the group's generic mailbox</li> <li>First level analysis of issue related to authorization such as SU53 interpretation, role assignment, or activity types.</li> <li>Updates CATS in a timely manner</li> <li>Create/review/update Standard Routines</li> <li>Continuous awareness and adherance to GLOBE standards, control best practices and risk and control procedures</li> <li>Deliver process improvement initiatives</li> <li>Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time.</li> </ul> <p> </p> <h2><strong>What will make you successful</strong></h2> <p> </p> <ul style="list-style-type:disc"> <li>Graduate of Bachelors Degree preferrably Information Tech or any related course</li> <li>Quick learner and ability to adapt to challenging environments</li> <li>Able to multi-task and works well under pressure</li> <li>Good interpersonal and communication skills</li> <li>Customer service orientation</li> <li>Analytical and with strong problem-solving skills</li> </ul>