About this role
<p>John Keells IT, is a leading boutique consulting cum professional services company and is a fully owned subsidiary of Sri Lanka's largest and premier conglomerate John Keells Holdings PLC. John Keells IT takes pride in being a trusted partner for more than 500+ customers spanning 4 continents in making our customers the trend setter in their respective domains powered by our knowledge capital that exceeds 500+ professionals.</p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><ul> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Provide Level 1 support for business applications, ensuring timely issue resolution and system availability.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Manage application access, upgrades, deployments, and coordinate with vendors and internal stakeholders.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Ensure compliance with IT security policies, ISO 27001 standards, and support vulnerability remediation activities.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Maintain system documentation, audit records, and operational procedures.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Liaise with vendors to ensure SLA compliance, renewals, and service delivery.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Support IT procurement activities and evaluation of new technologies.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Lead and mentor the IT team, driving operational excellence and continuous improvement.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Participate in infrastructure, application, automation, and digital transformation projects.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Identify opportunities for process optimization, automation, and cost efficiency.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Person Specifications</H2> </div><div><div> <ul> <li><span style="font-size:10.0pt"><span>Bachelor's Degree (completed or currently pursuing) in Information Technology, Computer Science, Information Systems, or a related discipline.</span></span></li> <li><span style="font-size:10.0pt"><span>Minimum 3–5 years of experience in IT Infrastructure, Cloud Administration, or Application Support.</span> </span></li> <li><span style="font-size:10.0pt"><span>Hands-on experience with Microsoft Azure (Virtual Machines, Storage, Networking, Backup & Security).</span> </span></li> <li><span style="font-size:10.0pt"><span>Experience with Microsoft 365, SharePoint Online, Entra ID (Azure AD), Firewalls, SD-WAN, and endpoint management solutions.</span></span></li> <li><span style="font-size:10.0pt"><span>Experience supporting enterprise applications and coordinating with external vendors.</span> </span></li> <li><span style="font-size:10.0pt"><span>Knowledge of backup, disaster recovery, and business continuity practices.</span> </span></li> <li><span style="font-size:10.0pt"><span>Strong analytical, troubleshooting, problem-solving, communication, and leadership skills.</span> </span></li> <li><span style="font-size:10.0pt"><span>Self-motivated, proactive, and capable of managing multiple priorities in a fast-paced environment.</span><span> </span></span></li> </ul> </div></div></div></div><p>If you are an enthusiastic individual passionate about reaching the greatest heights in the field of IT, then this is your opportunity. Share us your resume now.</p>