About this role
<p style="text-align:center"> </p> <p style="text-align:center"><span style="font-size:12.0pt"><em>At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. </em></span></p> <p style="text-align:center"><span style="font-size:12.0pt"><em>And we need people like you to make it happen.</em></span></p> <p style="text-align:center"><span style="font-size:12.0pt"><strong><em>We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.</em></strong></span></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span>We are looking for a Senior Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.<br>The successful candidate will be based in Istanbul and will report to the Customer Service and Design Director.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you will do</b></H2> </div><div><ol> <li>Customer care and after-sales services.</li> <li>Be an active member of the accounts team.</li> <li>Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.</li> <li>Present results in the quarterly meeting with the customers.</li> <li>Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.</li> <li>Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.</li> <li>Monitor and drive improvement of the finished goods inventory.</li> <li>Drive digitalization and promote self-service tools.</li> <li>Take special tasks and independent projects (further development of key figures).</li> <li>Drive continuous improvement through common agenda projects in account initiatives. </li> <li>Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations</li> </ol></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>We believe you have</b></H2> </div><div><ul> <li>02 - 03 years of prior work experience in a similar role.</li> <li>Customer-focused mindset and self-driven, proactive, and highly structured individual. </li> <li>Ability to handle multiple tasks while demonstrating time management and prioritize among them.</li> <li>You are fluent in English, both spoken and written. Good working knowledge of MS Office.</li> <li>Strong business communication skills, both written and verbal.</li> <li>Excellent analytical thinking and resilience.</li> <li>Customer focus, objective, and productivity-oriented.</li> <li>Tools: SAP, Microsoft Office, Teams, Power BI and CRM</li> <li>Ability to work independently and under pressure, and keeping an eye on details</li> </ul></div></div></div><p><span style="font-size:16.0px"><strong>We Offer You</strong></span></p> <ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt">A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">A culture that pioneers a spirit of innovation where our industry experts drive visible results</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">An equal opportunity employment experience that values diversity and inclusion</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Market competitive compensation and benefits with flexible working arrangements</span></li> </ul> <p> </p> <p><span style="font-size:16.0px"><strong>Apply Now</strong></span></p> <p><span style="font-size:12.0pt">If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at <a href="https://jobs.tetrapak.com/" target="_blank" rel="noopener">https://jobs.tetrapak.com/</a>. </span></p> <p><span style="font-size:12.0pt">This job posting expires on<strong> 29 July 2026</strong>.</span></p> <p><span style="font-size:12.0pt">If you have any questions about your application, please contact <strong>Ayesha Iftikhar</strong>.</span></p> <p> </p> <p><span style="font-size:14.0px"><em>Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.</em></span></p> <p> </p>