<h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">Position Overview</h1> The Senior Application Consultant (SAP SD) ensures reliable and efficient SAP Sales & Distribution operations by providing timely 2nd level support, resolving incidents, and addressing service requests, while collaborating with business stakeholders and 3rd level teams to maintain stable order‑to‑cash processes and continuously improve system performance and user experience. <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What you will do</h1> <ul> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Analyze, prioritize, and resolve SAP SD incidents and service requests within SLA, ensuring minimal disruption to business operations.</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Identify underlying causes of recurring issues and implement sustainable solutions to improve system stability.</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Act as the primary contact for business users, providing expert guidance on SAP SD processes and resolving operational challenges.</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Perform customizing changes and implement enhancements in SAP SD, ensuring proper documentation and compliance with change processes.</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Ensure smooth execution of core SD processes such as order creation, pricing, delivery, and billing.</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Plan and execute functional tests (unit, integration, UAT) to ensure system changes meet business requirements.</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Work closely with 3rd level support, developers, and other SAP modules (MM, FI) to resolve complex issues.</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Maintain clear documentation of solutions, known errors, and processes to improve team efficiency and knowledge sharing.</li> </ul> <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What we require</h1> <ul> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field. Alternatively, completed vocational training (e.g., IT Specialist) with relevant professional experience in SAP environments</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">6–9 years of hands-on experience as a Senior SAP SD Consultant in support and consulting</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Proven experience with SAP SD configuration and customizing, including Order-to-Cash (O2C) processes</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Solid understanding of business processes, preferably in Sales, Logistics, and Order-to-Cash</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Experience integrating SAP SD with other SAP solutions, such as SAP GTS or SAP LES</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Experience with SAP Solution Manager ChaRM and service management processes/tools</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Strong troubleshooting and analytical skills</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Experience facilitating workshops, delivering key-user training, and managing external resources</li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Excellent verbal and written communication skills in English; German is a strong advantage</li> </ul> <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">What we offer</h1> <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal"> </h1> <ul> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Home office allowance </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">25 days paid annual leave </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Additional health insurance </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">102.26 EUR Food vouchers </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Public transportation card </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Multisport / Coolfit card </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Opportunity for flexibility with a hybrid working model </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Employee Assistance Program (Mental Health, Legal & Financial Counselling) </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Language training opportunity </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Brand new modern office premises in a class A Business building </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Employee referral program </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Fresh fruits in the office </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Training and mentorship programs </li> <li style="line-height:150%;font-size:12.0pt;font-family:'1 dormakaba'">Access to over 15,000 LinkedIn Learning courses to assist in your development </li> </ul> <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal">Who we are</h1> <h1 style="margin:0.25in 0.0in 4.0pt;line-height:107%;font-size:20.0pt;font-family:'1 dormakaba Semibold';color:black;font-weight:normal"> </h1> We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day. Work in a place where you matter – apply now!

Senior Application Consultant (SAP SD) (Sofia, BG) @ dormakaba International Holding GmbH

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