About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Position Overview</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">We are looking for a highly organised Service Scheduler to support our Service team through effective scheduling, coordination and customer communication activities. Working closely with Field Managers, technicians, subcontractors and internal stakeholders, you will play a key role in ensuring efficient service delivery and positive customer outcomes across a busy national operation.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">This role is ideal for someone who thrives in a fast-paced environment, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">What you will do</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Schedule and coordinate service technicians and subcontractors across daily service activities</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Manage customer communication including ETA updates, attendance notifications and scheduling changes</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Prioritise urgent, safety-related and customer-critical work orders</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Support Field Managers with administrative coordination and reporting activities</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Monitor work order progress and maintain accurate updates within service management systems</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">What we require</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Previous experience in scheduling, coordination or service administration within a service-based environment</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Strong customer service and stakeholder communication skills</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Intermediate to advanced Microsoft Excel skills essential</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Ability to prioritise workloads and manage competing demands in a fast-paced environment</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">High attention to detail and strong organisational skills</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">What we prefer</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Experience using Salesforce or similar customer relationship management (CRM) systems preferred</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Exposure to scheduling or workforce management systems</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Experience coordinating subcontractors or technicians highly regarded</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">What we offer</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Access to discounted Health Insurance </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Peer to Peer Recognition via our ‘AAA’ Nominations and awards </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities </span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">WhereFit membership offering discounts on gyms, apparel and more </span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Who we are</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.</span></p>