PACCAR India is seeking an experienced Global Engagement Manager who will be responsible for overseeing strategic IT initiatives, projects, and programs across various divisions. The role has overall responsibility to manage and provide governance for projects delivered by PACCAR India teams and partner (supplier) teams, while ensuring strong delivery performance, stakeholder engagement, team effectiveness, and expansion of IT capabilities from India. The position acts as a single owner for all projects and sustainment work delivered from India for assigned division(s), working closely with Supplier Delivery teams and Division Application Managers.This position will be responsible for managing the team that is responsible for PIPL’s project and program deliveries for various divisions and will ensure the department’s efficiency and effectiveness in collaboration. Report into PACCAR India IT Director for overall success of delivery from India. Key Responsibilities: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Delivery Management:</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Tracking & Status reporting of key programs</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Manage escalations</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Facilitating managements updates </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Develop strong supplier relationship</li> </ul> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="list-style:none;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif"> <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Develop and execute the PACCAR IT strategy aligned with business goals and objectives. </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Stay updated on emerging technologies and industry trends and assess their potential for implementation to enhance operational efficiency. </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure compliance with the security practices and no violations are reported on the team for security, privacy or audit findings </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Participate in evaluation of software applications and tools that align with business needs, including ERP systems, productivity software, and collaboration tools from IT Delivery perspective. Further contribute to the implementation from Infrastructure standpoint </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Maintain thorough documentation of IT project status and generate reports on team performance</li> </ul> </li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Stakeholder Management:</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Act as liaison between India delivery teams, suppliers, and Division Application Managers </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Drive regular engagement with global stakeholders across locations </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Improve communication, transparency, and collaboration with stakeholders </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Build and maintain strong relationships with division stakeholders and suppliers </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure supplier performance meets defined expectations, including high CSAT (target ≥9.1) </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Work with division stakeholders to define and execute resource growth and capacity plans </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Collaborate with division leadership on strategic India delivery alignment and expansion </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Negotiate and manage SLAs, contracts, and service delivery commitments </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure effective governance across supplier and internal delivery teams</li> </ul> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Team Management:</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Drive team performance through goal setting, performance reviews, and continuous feedback </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Enable skill development through structured learning initiatives, with focus on significant training hours </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Improve team motivation, engagement, and overall productivity </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Maintain team stability by managing attrition in line with industry benchmarks</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Foster a culture of accountability, collaboration, and continuous improvement </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Identify skill gaps and build capability through targeted development plans</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Manage team’s shifts , overtime , non standard working</li> </ul> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Onboarding of new position & transition</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Identify new opportunities and collaborate with stakeholders to grow IT delivery from India </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Work with recruitment teams to ensure smooth onboarding of new resources </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Participate in evaluating technical requirements, shortlisting candidates, and supporting hiring decisions </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Collaborate with stakeholders to identify transition opportunities and resource movement </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Work with suppliers and HR teams to ensure seamless transition and knowledge transfer </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Drive expansion of India IT team to support business growth, including planned increase in headcount </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure effective onboarding, integration, and productivity of new hires</li> </ul> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Finance Management</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="circle"> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure on time submission of invoicing & effort details with controller</li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure projection update for every month to the controller </li> <li style="color:black;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Ensure compilation & validation of teams nonstandard working hours & then submit it to HR for payout</li> </ul> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Other projects or tasks as assigned <ul style="list-style-type:circle;margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Application Security review – work with division security team to validate security compliance of any new application or platform which is planned for PACCAR India</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Support PACCAR Internship program – identification of project, shortlisting & interview of candidate & onboarding </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Onboarding & Mentoring the interns throughout their journey</li> </ul> </li> </ul> Education Requirements: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Bachelor’s or Master’s Degree in Computer Science or a related field.</li> </ul> Knowledge & Skills REQUIRED: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Minimum 15 years of relevant IT experience</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Minimum of 8 – 10 years as an IT Project Manager/Program Manager or similar position with complete responsibility.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Strong technical knowledge of IT Project and Program Management, including project planning, stakeholder management and cross location deliveries.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Depth on cross border collaboration and interaction with senior level IT/Business teams, relationship management is a must</li> </ul> Competencies and Behaviours: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Strong understanding of formal project management methodologies.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Excellent leadership and management skills, with the ability to motivate and develop a team. Ability to lead project teams of various sizes and see them through to completion.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Strong communication and interpersonal skills, with the ability to build relationships with colleagues and stakeholders.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Analytical and problem-solving skills, with the ability to identify and resolve issues quickly.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Knowledge of relevant regulations and compliance requirements.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to manage budgets and forecast expenditures.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Ability to adapt to new technologies and industry trends.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:11.0pt;font-family:Aptos, sans-serif">Knowledge of relevant compliance requirements</li> </ul> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Display effective and professional communication skills (verbal and written) including interpersonal skills.</li> <li style="background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Interact effectively and in a professional manner with all contacts including external and internal customers and with suppliers .</li> <li style="background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Able to work in a team environment.</li> <li style="background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif">Coordinate multiple concurrent tasks effectively</li> </ul>

Global Engagement Manager (Pune, IN) @ PACCAR

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