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Manager: Ski School (Vail, CO, US) @ Vail Resorts

Vail, Arizona, USOnsiteFull-time
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<p style="margin-bottom:11.0px"> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Create Your Experience of a Lifetime!</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you&apos;ll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Employee Benefits</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons <br>• MORE employee discounts on lodging, food, gear, and mountain shuttles<br>• 401(k) Retirement Plan <br>• Employee Assistance Program<br>• Excellent training and professional development<br>• Referral Program</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">To Learn More, please review the <a href="https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en_US" target="_blank" rel="noopener">Benefits Eligibility Summary</a></span></p> <p> </p><p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Job Summary:</span></strong></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">The Ski School Manager is responsible for the overall quality of the guest and employee experience at the Ski &amp; Snowboard School. In addition, they are accountable to the financial success of the location and contributes to the financial success of the department. This is accomplished by focusing on the guest, the community, the employee, the company, personal development, and job</span><span style="font-size:10.0pt;font-family:'Cambria Math', serif">‐</span><span style="font-size:10.0pt;font-family:Arial, sans-serif">specific responsibilities. The Location Manager is also responsible for developing innovative ideas to re</span><span style="font-size:10.0pt;font-family:'Cambria Math', serif">‐</span><span style="font-size:10.0pt;font-family:Arial, sans-serif">imagine operational efficiencies and drive customer satisfaction.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif"><br><strong>Job Specifications:</strong></span></p> <ul> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Starting Wage: $65,000-$75,000</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Employment Type: Winter Seasonal 2026/2027</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Shift Type: Full Time</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Minimum Age: At least 18 years of age</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Housing Availability: No </span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Job Responsibilities:</span></strong></p> <ul> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Direct and monitor quality of overall products and staff at the location, including instructor, supervisor, to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, development of future products/programs, hiring, and professional growth of all.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Work directly with school and resort management team and provide tools, training, and tactics to ensure the quality of products and services for our guests. Provide feedback, growth and leadership opportunities, and appropriate training to develop product managers and supervisors. Meet and greet guest daily and role model exceptional guest service. Resolve guest concerns. </span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Use feedback from school and resort Net Promoter Scores, Guest Satisfaction Survey results and Employee Engagement Survey results to drive program initiatives.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Work with the other leaders, General Managers, and Director to support and achieve quality, financial, and safety targets, and overall Ski &amp; Snowboard School, Resort, and Company goals.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Help create and implement the training plan and monitor the quality of training for all the functions of the children’s school. Work with the Training Product Manager and training team to evolve and improve training for support staff, instructors and management.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Role model, lead and support School, Resort, and Company safety programs. Stay current on guest and employee health and safety regulations. Responsible for following up on and tracking worker&apos;s compensation incidents and claims.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Know and model the School teaching system and guest service guidelines and be prepared to lead clinics and teach the public if necessary. Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (PSIA/AASI).</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Maintain effective working relationship with private clubs and lodges in the area to help deliver a seamless, exceptional guest service experience.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Monitor and maintain quality and appearance of buildings, sales facilities, base of mountain, on mountain facilities, terrain based learning areas, the ‘yard,’ signage and program imaging, teaching terrain and locker rooms.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Maintain a global view for managing and improving the location. Work closely with the General Manager to make operational adjustments and contribute to innovations for the entire School. </span><span style="font-size:10.0pt"> </span></li> </ul> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Job Requirements:</span></strong></p> <ul> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">High School Diploma.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Ski School Supervisory experience: 1-3 years required</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Minimum of three years as a full-time instructor for a recognized ski/snowboard school.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Have current professional instructor certification. PSIA/AASI Level 3 strongly recommended.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Must be able to speak, read and write English fluently. Verbal communication in person and via telephone with guests, instructors and management is required.</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Knowledge of RPOS, Guest Connect, and Proconnect preferred</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Proficiency with Microsoft Office Suite</span></li> <li style="font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Must be able to work weekends and holidays </span></li> </ul><p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The expected pay range is $65,000-$75,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><em>Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.</em></span></p> <p align="right"> </p> <p align="right"><span style="font-size:10.0px"><em>Requisition ID 515162</em><br> <em>Reference Date: 06/10/2026 <br> <em>Job Code Function: Ski &amp; Ride School</em></em></span> <span style="font-size:10.0px"><em><em> </em></em></span></p>

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