About this role
<p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Create Your Experience of a Lifetime!</strong></span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Benefits</strong></span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">MORE employee discounts on lodging, food, gear, and mountain shuttles</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">RSP Options (after 12 months or 2000 cumulative hours of service)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Employee Assistance Program</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent training and professional development</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Referral Program</span></li> </ul> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Full Time roles are eligible for the above, plus:</span></p> <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Free ski passes for dependents</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Critical Illness and Accident plans</span></li> </ul> <p style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> </p><div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Summary:</strong></span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As the Assistant Manager, you recruit, coordinate, motivate and lead a team in one of Patagonia’s retail stores. You maintain your store as a hub for environmental activism, sport and positive vibes.You act as an ambassador for Patagonia in your business community. You positively network across stores and channels while thinking of ways to support the broader success of retail. You ensure that our customer-service experience is best-in-class: consistent, authentic, engaging and aligned with Patagonia’s core values. You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community. </span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You are an accessible, transparent and supportive leader, and you act as an entrepreneur for your store using Patagonia’s mission and core values as your compass. You coach your Team Leaders on their communication and ownership skills, support a steady feedback loop and work to develop your Assistant Store Manager successor. You recruit and hire people who are passionate about the planet. You spend significant time on the sales floor and lead by example. You educate your team on event campaigns and local initiatives. </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Activism/ Focus Summary: </strong></span></p> <ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As the Retail Activism Team Leader, you will be responsible for leading the activism programming for the store. Your energy and passion for the local community help set the tone for all store employees, encouraging a team approach to environmentalism and social justice. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Contribute to a welcoming store energy that invites the best ideas from diverse, varied voices, including, but not limited to the team and local community.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead engagement and education for the staff </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Promote and oversee Activism Hours for the staff, ensuring new staff are trained and current staff are engaged. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As the Retail Marketing Team Leader, you will be responsible for leading the events programming, and local event marketing for the store. Your energy and passion for the local community help set the tone for all store employees, encouraging a team approach to retail marketing. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Creatively plan and execute events that include a wide range of subjects. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Include the store team and their ideas for events, and marketing, encouraging new ideas from all employees. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate with your Retail Team Leader Partners to educate your team on Patagonia brand marketing campaigns. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">When not scheduled for your focus area duties, the balance of weekly hours will be scheduled as an Assistant Store Manager. </span></li> </ul> <p> </p> <div> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Job Specifications: </span></strong></p> </div> <div> <ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Starting Wage: $52,000.00 - $60,528.00 </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Employment Type: Year Round </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Shift Type: Full Time </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Minimum Age: At least 18 years of age </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Housing Availability: Yes </span></li> </ul> </div> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Responsibilities:</strong> </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">CUSTOMER SERVICE THAT IS NOT BOUND BY CONVENTION </span></strong></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You empower the staff to offer outstanding service through consistent personal examples and encouragement. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You offer proactive coaching (both constructive and complimentary) to continually elevate customer service. </span></p> </li> </ul> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">BEING BUSINESS-MINDED </span></strong></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">In conjunction with your Store General Manager, you strategize to meet expense and profit goals for the store. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You have a keen eye for the look and feel of your store and know that powerful visual merchandising, good habits, store cleanliness and maintenance all support a strong business. </span></p> </li> </ul> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">DEVELOPING LEADERSHIP </span></strong></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You hire with a focus on diversity and include staff who represent the community where your store is located. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Your staff never have to guess how they’re doing since you provide ongoing feedback, coaching, training and acknowledgment. </span></p> </li> </ul> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">BEING ACTION-ORIENTED, TAKING INITIATIVE AND DELEGATING </span></strong></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You partner with the In-Store Visual Merchandiser or Visual Team Leader to identify and execute regular priorities. </span></p> </li> </ul> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">LEADING BY EXAMPLE AND ACTIVELY COACHING </span></strong></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You serve as a role model and coach for the team by identifying and delegating daily priorities of your store's Retail Environmental Activism Program. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You value and enjoy team-based ideation and problem solving. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You maintain positive relationships with management, team members and store partners. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You keep lines of communication open among management and team members by ensuring that expectations are upheld and objectives are met. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You identify growth opportunities for team members within the Retail Environmental Activism Program and partner with management to address them. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You ensure optimal inventory levels on the sales floor. </span></p> </li> </ul> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">VALUING AND DEMONSTRATING QUALITY IN ALL THAT YOU DO </span></strong></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You ensure the safety and well-being of all customers and employees. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You assist management in the hiring of people who pursue passions that are related to our products and philosophy. </span></p> </li> </ul> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">BEING A LIFE-LONG LEARNER. </span></strong></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You demonstrate initiative and seek opportunities to grow your own skills. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You welcome feedback and you grow from it. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You assist in training and development of all team members and foster an environment of continued learning. </span></p> </li> </ul> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">CREATING A SAFE STORE ENVIRONMENT </span></strong></p> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You maintain a safe and secure environment for your team and customers and resolve any concerns quickly. </span></p> </li> </ul> </li> </ul> </div> <div> <ul> <li style="list-style-type:none;font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <ul style="list-style-type:circle"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">You are deeply committed to creating a working environment that is supportive, positive, respectful and free from harassment. </span></p> </li> </ul> </li> </ul> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"> </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Job Requirements: </strong> </span></p> <ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Proven service experience and thriving when managing a team-based atmosphere </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Passionate about communities, the environment, and caring for others </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience successfully leading in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">History of building and maintaining relationships with ease and desires to put the customer at the center of everything they do </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Experience managing a team of people and a passion for growing and developing employees. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Demonstrates highly developed emotional intelligence. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to make sound judgment calls and manage all operations in the absence of the General Manager. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Interest and aptitude for strategic business planning that responds to a specific community. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">High School Diploma or GED Equivalent; Business area training or education preferred </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">1-3 years of retail supervisor experience; ski industry preferred. </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to work in a fast-paced retail environment, multitask and manage multiple customers </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ability to work a flexible schedule including nights, holidays, and weekends </span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Must be able to communicate fluently in English </span></li> </ul> </div><p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.</span></p> <p align="center"> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><em>Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.</em></span></p> <p align="right"> </p> <p align="right"><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><em>Requisition ID 515356<br>Reference Date: 07/09/2026<br>Job Code Function: Retail Ops</em></span></span> </p>