Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons </li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">MORE employee discounts on lodging, food, gear, and mountain shuttles</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">401(k) Retirement Plan </li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Employee Assistance Program</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent training and professional development</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Referral Program </li> </ul> Full Time roles are eligible for the above, plus: <ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Free ski passes for dependents</li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Critical Illness and Accident plans</li> </ul> Job Summary: A Supervisor is responsible for directing the day-to-day routine work of a larger group of associates, and is a key holder. Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence. Also fulfills day-to-day work responsibilities for the organization as needed. Job Specifications: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Starting Wage: $23.00/hr - $26.88/hr </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Employment Type: Year Round </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Shift Type: Full Time hours available </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Minimum Age: At least 18 years of age </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 24.0px;line-height:normal;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Housing Availability: No </li> </ul> Job Responsibilities: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Full-fill manager-on-duty responsibilities when scheduled</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Assist in maintaining and administering operational expectations by following company policies and guidelines</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Senior Manager</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Maintain all company paperwork according to policies and standards</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Assist in on-boarding and training of new employees in POS, product knowledge, guest service, rental and sales</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Assist Store Manager in communicating company values and goals to the employees</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Manage inventory control and meet or exceed inventory goals</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Enforce company cash handling and other Loss Prevention policies and procedures</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Remain current on new industry products and trends; demonstrate knowledge of products</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Communicate ideas or issues with the Store Manager</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Model customer service for employees and promote sales whenever interacting with guests</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Walk the floor regularly to manage the floor for daily MOD responsibilities</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Motivate employees to increase sales, units per transaction and transaction size in day-to-day sales</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Communicate with Store Manager to ensure smooth business operations</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Ensure that all safety standards are being observed at all times</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Demonstrate and enforce company values and ethics</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Other duties as assigned</li> </ul> Job Requirement: <ul style="margin-top:0.0in;margin-bottom:0.0in"> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">HS Diploma or GED Equivalent</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">At least 1 year relevant work experience required, company experience preferred</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">At least 1 year supervisory experience required</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Basic computer skills with ability to learn</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">English fluency</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Excellent communications skills both written and verbal</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Self-motivated with the ability to multi-task</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store</li> <li style="margin:0.0in 0.0in 0.0in 32.0px;line-height:normal;background-color:white;font-size:10.0pt;font-family:Calibri, sans-serif;color:black">Familiarity with rental and retail POS systems preferred</li> </ul> The expected pay range is $23.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 515320 Reference Date: 07/06/2026 Job Code Function: Retail Ops

Lead Retail Operations (Aurora, CO, US) @ Vail Resorts

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