About this role
<p><strong>Your area of work</strong></p> <p>Our mission is to continuously provide a user centric modern workplace solution on a people before technology principle focusing on user experience and integrating all relevant means of modern and digital technology. As a working student (f/m/d) you will support the IT Touchpoint team to provide face to face IT support as well as support for modern end user devices and infrastructure.</p> <p> </p> <p><strong>Your responsibilities:</strong></p> <ul style="list-style-type:disc"> <li>You analyse and resolve technical user problems in a face to face support </li> <li>You provide support for end user devices (mobile phones, laptops) and assist with initial device setup</li> <li>You take ownership and responsibility of user satisfaction</li> <li>You will gain insight into a highly professional device management with standardised infrastructure and security measures in a globally operating company</li> <li>In addition, you assist with organising and preparing hardware lifecycle exchanges or rollouts</li> </ul> <p> </p> <p><strong>Your profile:</strong></p> <ul style="list-style-type:disc"> <li>You are enrolled during the entire period of activity at a state-recognized university as a regular student and have completed at least 1 semester (Desired study focus in the fields of informatics, business informatics, mathematics or physics)</li> <li>As a Digital Native you ideally have already gained first practical experience in the context of user support in an IT support company, an own business or during school and student days</li> <li>You bring in team spirit, strong social competence, self-motivation and communication skills</li> <li>Your strong analytical thinking & problem resolution skills are paired with sensitivity regarding user needs and requirements</li> <li>Native German and excellent English language skills are mandatory<br> </li> </ul> <p><strong>Start date: </strong>01/10/2026 </p>