About this role
<p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;color:#212e3e">Main responsibilities: </span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Ensure an understanding of all operations and their processes within the Service Tower, as well as their financial and strategic impact.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Identify process improvements with a focus on efficiency, standardisation, user experience and digitization.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Facilitate meetings with Service Tower delivery operations to obtain feedback on potential improvements.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Analyse customer satisfaction feedback to identify areas for improvement.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Ensure alignment between the various operations involved in each process.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Communicate and align all improvement needs with the Process Excellence CoE and prioritise them.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Monitor performance indicators with a focus on improving efficiency and optimising resources and sustaining continuous improvement.</span></li> </ul> <p style="text-align:justify;line-height:115%;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;color:#212e3e"> </span></strong></p> <p style="text-align:justify;line-height:115%;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;color:#212e3e">Employment type: </span></strong><span style="font-size:11.0pt;line-height:115%;color:#212e3e">Full-Time</span></p> <p style="text-align:justify;line-height:115%;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;line-height:115%;color:#212e3e">Work site: </span></strong><span style="font-size:11.0pt;line-height:115%;color:#212e3e">Hybrid</span></p> <p style="text-align:justify;line-height:115%;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;color:#212e3e">What are we looking for:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Bachelor's or Master’s degree in Business, Engineering, Operations, Finance, or a related field.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Solid professional experience, in process improvement, business transformation, shared services, Acceleration Office, Process Excellence, or Continuous Improvement, preferably in a GBS or multinational environment.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Mandatory experience in the financial area, particularly in environments involving operational efficiency, reporting, planning, controls, or process standardization.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e"> Proven track record in leading complex process optimization and transformation projects with measurable impact on efficiency, cost, quality, or service performance.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Strong knowledge of Lean, Six Sigma, or similar methodologies; Green Belt or higher certification is a plus.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Skilled in using data analytics and process mapping tools to drive improvement and support decision-making.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Demonstrated ability to align initiatives with strategic goals, bringing a strong strategic vision and the capacity to translate business priorities into actionable improvement plans.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Strong stakeholder management skills, with the ability to influence, engage, and collaborate across diverse teams, seniority levels, functions, and geographies.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Excellent analytical, problem-solving, and communication skills.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Ability to work independently and collaboratively in dynamic, matrixed, and fast-paced environments.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e"> Availability to travel when required.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Fluency in English; other languages are a plus.</span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">More than academic knowledge and technical skills, we are </span><span style="font-size:11.0pt;color:#202e3e">looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with </span><a href="https://edp.com/en/careers/inside-edp"><span style="font-size:11.0pt;color:#202e3e">our purpose</span></a><span style="font-size:11.0pt;color:#202e3e">.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;color:#212e3e">Equal opportunities for all</span></strong></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:11.0pt;color:#212e3e">Need more reasons</span></strong><strong><span style="font-size:11.0pt;color:#212e3e">to apply?</span></strong></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">As a top employer we:</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;</span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:</span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Top employer certification by Top Employers Institute</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Part of the Bloomberg Gender-Equality Index</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Global certification as a family-responsible company by Fundación Másfamília</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.4px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px"><span style="color:#212e3e">Top 100 Workplaces by Houston </span><span style="color:#212e3e">Chronicle</span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;color:#212e3e">Discove</span><span style="font-size:11.0pt;color:#202e3e">r </span><a href="https://edp.com/en/media/edp-stories/our-recruitment-tips"><span style="font-size:11.0pt;color:#202e3e">our tips</span></a><span style="font-size:11.0pt;color:#202e3e"> to </span><span style="font-size:11.0pt;color:#212e3e">enhance your performance during the recruitment process and apply until <strong>24/07/2026 </strong>if you think you are the right fit for this opportunity.</span></p><div></div>