About this role
<p dir="auto" style="text-align:justify">CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.</p> <p dir="auto" style="text-align:justify">We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p> <p>At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. </p> <p style="text-align:justify"> </p><div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Position Summary </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">The Director of Business Implementation is responsible for leading the successful delivery of implementation projects across North America. This role provides leadership to a team of Project Managers responsible for new customer startups, business expansions, warehouse management system (WMS) implementations, automation deployments, network consolidations, facility relocations, and other strategic operational initiatives. </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">The Director is responsible for leading the successful delivery of projects, ensuring execution on schedule, within budget, and in accordance with approved scope while delivering an exceptional customer experience. The Director provides strategic oversight and serves as the primary point of escalation for implementation challenges, ensuring alignment across internal stakeholders and customers. </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Success in this role requires strong leadership, operational expertise, executive communication skills, disciplined project governance, and the ability to manage a diverse portfolio of complex initiatives across multiple locations. </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><img width="0" height="2"> </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Key Responsibilities </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Leadership & Team Development </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Lead, coach, and develop a high-performing team of Project Managers responsible for strategic implementation projects across North America. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Foster a culture of accountability, collaboration, continuous improvement, and customer focus. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Conduct performance management, talent development, succession planning, and resource planning activities. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Establish consistent project management standards, methodologies, and best practices. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Portfolio Management </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Oversee a portfolio of customer implementations from contract award through operational stabilization. </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ensure projects are delivered on time, within budget, and in alignment with contractual and operational requirements. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Monitor project health, financial performance, schedules, milestones, risks, and resource utilization across the portfolio. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Prioritize competing business demands while balancing team capacity and organizational objectives. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Project Governance </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Maintain governance processes including executive steering committees, project reviews, risk management, change control, and stage-gate approvals. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Drive proactive identification, mitigation, and resolution of project risks and issues. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ensure adherence to established implementation methodology, documentation standards, and reporting requirements. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Provide executive-level visibility into portfolio status, risks, financial impacts, and key decision points. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Cross-Functional Leadership </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Partner closely with Operations, Implementation Engineering, IT, Solution Design, Business Process Excellence, Finance, Human Resources, Procurement, and other functional teams throughout project execution. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Align internal stakeholders to project objectives, timelines, and customer commitments. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Resolve cross-functional challenges and remove barriers impacting project success. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Customer Engagement </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Build trusted relationships with customer leadership throughout implementation. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Ensure customer expectations are effectively managed through transparent communication and proactive issue resolution. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Support customer presentations, executive business reviews, and implementation governance meetings. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Continuous Improvement </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Identify opportunities to improve implementation processes, governance, project tools, reporting, and organizational effectiveness. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Drive standardization and adoption of best practices across the implementation organization. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Leverage lessons learned to improve future project execution and customer outcomes. </span></p> </li> </ul> </div> </div> <div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Business Development and Solution Support </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Partner with Business Development, Solution Design, Operations, Engineering, IT, and other cross-functional stakeholders during the sales lifecycle to develop executable implementation strategies for prospective customer opportunities. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Participate in customer proposal meetings, solution workshops, and executive presentations, serving as the implementation subject matter expert and trusted advisor. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Develop high-level implementation approaches, milestone plans, resource strategies, and transition roadmaps that support customer proposals and contract negotiations. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><img width="0" height="2"> </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Qualifications & Experience </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Bachelor’s degree in Supply Chain Management, Business, Engineering, Operations Management, or related field required. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">PMP certification or equivalent project management certification preferred. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">8+ years of progressive experience leading complex supply chain, logistics, implementation, or operations projects. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">5+ years of leadership experience managing project management or implementation teams. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Experience within third-party logistics (3PL), contract logistics, distribution, warehouse operations, manufacturing, or supply chain environments strongly preferred. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Strong financial acumen including project budgeting, forecasting, cost management, and resource planning. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Experience presenting to executive leadership and customer executives. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Willingness to travel approximately 30–50% throughout North America. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><img width="0" height="2"> </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Key Competencies </span></p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Develops and inspires high-performing teams. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Builds accountability while empowering others. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Builds trusted relationships with internal and external stakeholders. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Resolves issues with professionalism and urgency. </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Communicates effectively with all organizational levels, including executive leadership. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Builds consensus and drives cross-functional accountability. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt"><img width="0" height="2"> </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">Why Join CEVA? </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif;font-size:10.0pt">At CEVA, we believe that our people are the key to our success. As part of the Business Process Excellence team, you will be at the forefront of driving efficiency, innovation, and customer satisfaction across our operations. If you are passionate about making a tangible impact and shaping the future of Contract Logistics, we’d love to have you on our team. </span></p> </div> </div><p style="text-align:justify">CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.</p> <p style="text-align:justify">CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.</p> <p style="text-align:justify">Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.</p> <p style="text-align:justify">Information provided is true and accurate. False statements or information will result in the application voided.<br><br>Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.<br>Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.<br>Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.<br>401(k) with company match.<br>Flexible Paid Time Off programs including company paid holidays.<br>Tuition reimbursement program.</p>