We are seeking a dynamic, results-driven Operations Team Lead to join our Americas Business Operations team! About the Role As the Team Lead supporting the Treaty North America Operations team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day-to-day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment. Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Treaty business priorities. As an Operations Team Lead, you will: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Guide, mentor, and develop team members.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Translate strategic objectives into effective operational execution.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Drive continuous improvement through data, analytics, and performance insights.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Lead change and transformation initiatives.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Collaborate with regional and global partners to align operating models and best practices.</li> </ul> Operational Leadership <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Ensure consistent execution of global standards, processes, and roles across markets and lines of business.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Proactively prepare the team for peak renewal periods and changing market demands through effective demand and capacity planning.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Drive operational excellence through process improvement initiatives and strategic projects.</li> </ul> Risk, Governance & Controls <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Promote a strong risk and control environment.</li> </ul> Stakeholder Management <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Build and maintain strong relationships with internal and external stakeholders.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Represent the team in leadership visits, town halls, regional calls, and business engagement activities.</li> </ul> People Leadership <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Motivate, coach, and develop a high-performing team.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Provide ongoing coaching, documented feedback, performance management, succession planning, and career development support.</li> </ul> About the Team This team will sit within the Business Operations North America department in the Property & Casualty (P&C) Reinsurance division. You’ll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringing structure, curiosity, and a practical focus on simplifying processes and delivering great service to our stakeholders. About You You hold a strategic, solution-focused mindset with strong analytical and problem-solving abilities! Your exceptional communication skills enable successful stakeholder management and employee engagement. Must Have: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Proven leadership experience within operations.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Demonstrated ability to drive results and lead through change.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Strong understanding of operational controls, risk management, governance processes, and KPI management.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Experience providing coaching, performance feedback, talent development, and employee engagement leadership.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">College degree preferred.</li> </ul> Nice to Have Experience In: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Reinsurance, insurance, claims, or client-facing operations environments.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Leading cross-functional or geographically dispersed teams.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Supporting recruitment, onboarding, workforce planning, and succession planning.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif">Leading employee engagement initiatives or organizational change programs.</li> </ul> Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full-time if preferred. This position is not eligible for full-time telework and is not able to offer visa sponsorship. The estimated base salary range for this position is $76,000 to $114,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.<div class="swissre_jobtemplate"> About Swiss Re Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled. During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed. We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. </div> <style type="text/css"> .swissre_footer { position: relative; margin-top: -50px; height: 30px; clear: both; margin-bottom: 20px; background: #EEE none repeat scroll 0% 0%; line-height: 30px; padding: 0px 10px; color: #AAA; font-family: "Arial,Helvetica,sans-serif"; } .swissre_jobtemplate { width: 970px; max-width: 100%; height: auto; } .jobDisplay .job { font-family: "Arial" !important; font-size: 12px !important; } .joqReqDescription { max-width: 100%; height: auto; align: center; } .joqReqDescription ul { width: 787px; max-width: 100%; } .joqReqDescription p { width: 827px; max-width: 100%; } </style> <div class="swissre_jobtemplate"> Keywords: Reference Code: 138740 </div>

Team Leader, Reinsurance Treaty Business Services (Kansas City, MO, US) @ Swiss Reinsurance Company Ltd.

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