About this role
Job summary
Support clinicians in clinical administrate tasks such as correspondence management, referrals, communicating with hospitals and other external organisations. Signpost patients to the most appropriate service depending on their needs. Educate patients about the range of specialist services available locally and directing patients to the right care more quickly both inside and outside primary care.
Main duties of the job
Work collaboratively with administrative and clinical colleagues to provide an efficient and effective service.Support patients and other healthcare professionals both in person and over the telephone, delivering a professional, friendly, and helpful service at all times.Manage day-to-day administrative tasks and prioritise workload effectively to ensure the smooth running of the practice.
About us
We are a friendly GP practice based within a health centre, sharing the premises with other GP practices and healthcare services. We are committed to delivering high-quality, patient-centred care and ensuring our patients receive the right support at the right time.
We are looking for someone who is passionate about helping others, has excellent communication and interpersonal skills, and shares our commitment to providing outstanding patient care. This is an exciting opportunity to join our dedicated team and contribute to the continued development and improvement of the practice.
Job description Job responsibilities
Reception
greeting patients in a friendly manner
show patients how to use check in screens
handling repeat prescription requests and collections
consulting with members of the practice team about waiting area (delays etc)
Telephone triage /appointments
have working knowledge of telephone system, during and after hours
fill in the telephone triage template
triaging and booking into appropriate appointments with clinicians
signposting patients to relevant services both internally and externally
Administration
To have thorough knowledge of all practice procedures and policies
Scanning and processing clinical correspondence
Tasks (contacting hospitals, calling patients, booking transport etc)
Creating and processing referrals
Register patients
Processing links
Check emails
Processing medical records in and out
Dealing with medical record/report requests
Patient support
Help reduce demand by working on a list of high service users to help and support them by contacting them on a regular basis instead of them contacting us.
Other tasks
Room/stock checks
Opening/ closing the practice
Any other tasks allocated by managers
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
N/A
Experience Essential
Ideally experience in working in an administrator receptionist role.
Knowledge and Skills Essential
1.Good communication skills 2.Good IT skills and able to you computers and telephone system. 3.Ability to provide quality care 4.Good interpersonal and communication skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Brentford Family Practice
Address Brentford Health Centre
Boston Manor Road
Brentford
Middlesex
TW8 8DS
United Kingdom
Employer's website https://brentfordfamilypractice.co.uk/ (Opens in a new tab)