About this role
Job summary
Help shape the next chapter at WellBN.
This is a unique opportunity to join WellBNs Senior Leadership Team at an important point in our journey. We are looking for an experienced, values-led leader to help reshape our organisation, strengthen our culture, and build a sustainable future for our patients, people and communities.
WellBN has a proud history of providing inclusive primary care across Brighton & Hove. We have also faced significant challenges in recent years, and we believe in being open about that. We are committed to learning from the past, building trust and creating an organisation where our people can thrive.
Working closely with the GP Partners, and fellow Directors you will provide strategic and operational leadership to drive improvement, strengthen governance, develop high-performing teams and deliver safe, effective and sustainable services.
Were looking for someone with senior operational leadership experience, a track record of leading change, and the ability to balance strategic thinking with delivery. Youll be a collaborative, visible leader who builds strong relationships, inspires confidence and brings resilience, curiosity and credibility.
This is an opportunity to make a lasting impacthelping to shape WellBNs future, influence local healthcare and create a positive culture where colleagues and communities can flourish.
If youre motivated by purpose and excited by the opportunity to lead meaningful change, wed love to hear from you.
Main duties of the job
The Director of Operations & Strategy is the executive lead for all non-clinical aspects of the organisation, providing strategic and operational leadership to ensure the practice is financially sustainable, operationally effective, regulatory compliant and positioned to meet the changing needs of patients and the NHS. Working closely with the GP Partners and Clinical Director, the postholder translates organisational strategy into delivery while leading continuous improvement, workforce development, financial performance and business growth.
Key Responsibilities: Provide strategic and operational leadership to deliver the practice's vision, advising Partners on performance, opportunities and risk. Lead organisational change, service improvement and business development, building strong relationships with the PCN, ICB, NHS England and other stakeholders. Oversee non-clinical operations, ensuring efficient, high-quality services across all sites. Provide strategic oversight of financial performance, budgets and income optimisation. Lead corporate governance, regulatory compliance, risk management and CQC readiness. Foster a positive, high-performing culture through effective workforce planning, organisational development and inspirational leadership. Represent the practice externally, developing collaborative partnerships that support innovation, sustainability and long-term organisational success.
About us
We are a multi-site GP practice committed to delivering outstanding patient care across our communities. We combine clinical excellence with strong operational leadership to provide safe, sustainable and innovative primary care services. As our organisation continues to evolve, we are seeking an experienced Director of Operations & Strategy to provide executive leadership across all non-clinical functions, ensuring the practice is well-positioned to meet future challenges and opportunities.
Job description Job responsibilities
The Director of Operations and Strategy is the executive lead for all non-clinical aspects of the organisation, providing strategic and operational leadership to ensure the practice is financially sustainable, operationally effective, regulatory compliant and positioned to meet the changing needs of patients and the NHS. Working closely with the GP Partners and Clinical Director, the post holder translates organisational strategy into delivery while leading continuous improvement, workforce development, financial performance and business growth.
Strategic Leadership Lead the development and delivery of the practice's strategic objectives.
Advise the Partners on organisational performance, opportunities and risks.
Lead transformational change programmes and service redesign.
Develop relationships with the PCN, ICB, NHS England and external partners.
Identify opportunities for growth, innovation and new income streams.
Operational Leadership Provide executive oversight of non-clinical operations across all sites.
Lead and develop the direct reports, ensuring consistent operational standards.
Oversee patient services, administration, estates, facilities and business continuity.
Drive operational efficiency.
Monitor organisational KPIs and lead continuous improvement.
Financial Leadership Provide strategic oversight of budgets, forecasting and financial performance.
Oversee maximising contractual income through effective coding, claims and contract optimisation.
Work with finance colleagues to ensure robust financial controls and accurate reporting.
Provide high-quality management information and performance analysis to the Partners.
Governance, Quality and Risk Lead corporate governance, risk management and regulatory compliance.
Ensure continuous CQC readiness and compliance with NHS contractual requirements.
Work with the Clinical Director and clinical leads to deliver QOF and quality objectives.
Oversee information governance, health and safety and business continuity.
People and Culture Provide inspirational leadership across the organisation.
Lead workforce planning, organisational development and succession planning.
Promote a culture of accountability, collaboration, wellbeing and continuous improvement.
External Representation Represent the practice with system partners and external stakeholders, such as the ICB, PCN, neighbourhood etc
Develop collaborative relationships that support the practice's strategic ambitions.
Person Specification
Experience Essential
Significant senior leadership experience in primary care, healthcare or a comparable complex organisation. Experience leading multi-site operations and organisational change. Strong financial management, budgeting and performance reporting skills. Knowledge of NHS primary care, CQC, QOF and governance requirements. Excellent leadership, communication, influencing and stakeholder management skills.
Desirable
Experience working with PCNs, ICBs or wider NHS partnerships. Experience leading digital transformation programmes.
Qualifications Desirable
Degree or equivalent professional qualification. Leadership qualification: CMI, ILM, MBA or equivalent.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name WellBN
Address 18-19 Western Road
Hove
BN3 1AE
United Kingdom
Employer's website https://www.wellbn.co.uk/ (Opens in a new tab)