About this role
Job summary
Care Navigator/Receptionist/Administrator-35 Hours per Week (Monday - Friday 8am - 3pm)
We are currently seeking a reliable and flexible individual to join our team as a Care Navigator/Receptionist/Administrator.
About the Role
This position offers a varied working week, combining reception duties with administrative support. The role includes:
Administrative Tasks:
Providing admin support to the triage/duty doctor.
Answering patient queries. Booking appointments.
Making referrals.
Scanning documents and opening post. General administrative duties as required.Holiday/Sickness cover for reception
Main duties of the job
What Were Looking For
This role would suit someone who:
Is adaptable and comfortable with a fluid schedule. Can be available to cover reception shifts at short notice. Has strong written and verbal communication and organisational skills. Enjoys working in a team-oriented environment.
About us
Parkside Group Practice is based in South Croydon, with a list size of 14,500 patients. The team consists of 4 partners, 7 salaried GPs, 2 Pharmacists, , 3 nurses and a administration team of 18 including a Business Manager and 2 Operations managers.
Job description Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Please refer to full job description.
Person Specification
Experience Essential
Previous experience in dealing with the public Reception experience
Desirable
Previous work experience at a GP Practice
Qualities / Attributes Essential
Ability to organise workload priorities. Ability to use own judgement and initiative when dealing with problems and enquiries. Good verbal and oral communication skills. Excellent telephone manner. Ability to communicate positively with patients and all members of the practice team and outside organisations. Ability to recognise, accept and adhere to the need for strict confidentiality. Good knowledge of English language and grammar. Ability to work independently, but also as a team member . Flexible and adaptable. Full driving licence.
Qualifications Essential
O level /GSCE Level qualifications in English & Maths or equivalent A demonstrable commitment to professional development
Desirable
A recognised IT qualification
Knowledge and Skills Essential
Good computer skills, Microsoft Word and Excel. Excellent interpersonal and communication skills.
Desirable
Experience of the EMIS Web System. Knowledge of DOCMAN.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Parkside Group Practice
Address 27 Wyche Grove
South Croydon
Surrey
CR2 6EX
United Kingdom
Employer's website https://www.parksidegrouppractice.co.uk/ (Opens in a new tab)