About this role
Job summary
We are looking to recruit a motivated, compassionate and enthusiastic Healthcare Assistant / Care Co-ordinator to join our friendly, award-winning multi-site GP practice team.
The successful candidate will support our GPs and nursing team in delivering safe, high-quality, person-centred care, while helping coordinate patient care and promote health and wellbeing. You will be approachable, organised, an excellent communicator and able to work effectively both independently and as part of a multidisciplinary team in a busy primary care environment.
The role is for approximately 20 hours per week, with additional hours available to cover annual leave and sickness. You must be willing to work across all practice sites and participate in a rota covering 46 Saturday mornings per year, with adjusted weekday hours.
We offer a competitive salary, flexible working opportunities, ongoing training and development, and a supportive team within a nationally award-winning practice.
Main duties of the job
Following appropriate training and assessment of competence, the successful candidate will undertake, record and work within agreed clinical guidelines for duties including:
Phlebotomy (mandatory)Blood pressure monitoringPulse rate and rhythm assessmentTemperature measurementHeight, weight and Body Mass Index (BMI) recordingBasic wound dressingsElectrocardiograms (ECGs)Administration of seasonal influenza, RSV, Shingles, Pneumonia vaccinations (where trained, or training will be provided)In addition, the post holder will:
Prepare and maintain clinical environments and equipment before, during and after patient care interventions.Support the delivery of high-quality clinical services within the practice.Assist in promoting health, wellbeing and healthy lifestyle choices to patients.Provide accurate and appropriate health information to patients within the limits of their competence.Support care coordination activities to help ensure patients receive timely, appropriate care and follow-up.Work collaboratively with the wider multidisciplinary team to deliver excellent patient care, including our local PCNMaintain accurate clinical records in accordance with practice policies and professional standards.
About us
We are a progressive, patient-focused GP Group comprising a main surgery and branch practices. Staff are expected to work flexibly across all sites to support service delivery and ensure patients receive consistent, high-quality care.
We are proud to be a national award-winning practice, recognised for our commitment to innovation, teamwork and outstanding patient care.
With a team of approximately 40dedicated staff, we believe that excellent general practice is achieved through collaboration, where every member of the team plays an important role in delivering the highest standards of care.
We are committed to supporting our staff through ongoing training, professional development and creating a positive, inclusive working environment where everyone is valued.
Our commitment to quality has been recognised through our CQC ratings of Outstanding and Good, reflecting the high standards of care we provide to our patients every day.
Job description Job responsibilities
The Healthcare Assistant / Care Co-ordinator will work under the direction of the GPs and nursing team to support the delivery of high-quality patient care across the practice group.
The post holder will undertake delegated clinical duties within their competence, support the delivery of preventative healthcare programmes, assist with chronic disease monitoring where appropriate, and contribute to the smooth running of clinical services.
The role also includes care coordination responsibilities, helping to ensure patients receive timely access to appropriate services, supporting continuity of care, and working closely with the wider multidisciplinary team.
As the Practice Group operates from multiple sites, the successful candidate will be expected to work across all locations as required.
Main ResponsibilitiesClinical DutiesUndertake delegated clinical procedures following appropriate training and competency assessment, including:
Phlebotomy (essential)Blood pressure monitoringPulse rate and rhythmTemperature measurementHeight, weight and BMI recordingUrinalysisECG recordingBasic wound care and dressingsSeasonal influenza, RSV, Shingles, Pneumonia vaccinations (where trained or training will be provided)Collection and processing of specimensChaperoning clinicians where appropriatePatient CareDeliver compassionate, patient-centred care.Promote dignity, privacy and respect.Support patients in maintaining and improving their health.Provide health promotion advice within own competence.Recognise any changes in a patient's condition and escalate concerns appropriately.Care Co-ordination ResponsibilitiesSupport patients to access appropriate services both within and outside the practice.Assist with care planning and follow-up where appropriate.Liaise with community teams and external healthcare providers.Support recall programmes and health promotion initiatives.Assist in identifying patients requiring reviews or additional support.Contribute towards improving patient outcomes through effective coordination of care.Administrative DutiesMaintain accurate electronic patient records.Complete documentation in accordance with practice policies.Manage clinical stock and equipment.Ensure consulting rooms are prepared before clinics.Clean and maintain equipment in accordance with infection prevention policies.Report equipment faults promptly.Infection Prevention & ControlMaintain high standards of cleanliness.Follow all infection prevention procedures.Dispose of clinical waste safely.Adhere to national and local IPC guidance.CommunicationCommunicate effectively with patients, relatives and colleagues.Work collaboratively within the multidisciplinary team.Maintain patient confidentiality at all times.Demonstrate professionalism and compassion in all interactions.Professional ResponsibilitiesWork within the limits of own competence.Maintain mandatory training.Participate in appraisal and personal development.Participate in clinical audits and quality improvement activities.Adhere to all Practice policies, procedures and NHS guidance.Maintain professional registration where applicable.
Person Specification
Qualifications Essential
NVQ Level 2 or Level 3 in Health & Social Care (or equivalent experience) Phlebotomy competency Basic Life Support certification (or willingness to undertake) GCSE (or equivalent) English and Maths
Desirable
Care Certificate Venepuncture qualification ECG competency Influenza vaccination training Care Co-ordinator experience Experience using SystmOne
Experience Essential
Experience working as a Healthcare Assistant within Primary Care, Community Care or Secondary Care Experience undertaking phlebotomy Experience working directly with patients Experience maintaining accurate clinical records Understanding of confidentiality and data protection
Desirable
GP Practice experience Experience supporting chronic disease management Experience coordinating patient care Experience with recall systems Experience working across multiple clinical sites
Skills Essential
Excellent communication skills Friendly and approachable manner Compassionate and caring attitude Excellent time management Good organisational skills Ability to prioritise workload Ability to work calmly under pressure Strong team working skills Good IT skills Accurate record keeping Ability to work independently when required
Desirable
Experience using SystmOne Experience using Accurx Audit experience
Knowledge Essential
Understanding of infection prevention and control Understanding of safeguarding responsibilities Knowledge of confidentiality and GDPR Awareness of health promotion Understanding of patient-centred care
Desirable
Understanding of QOF Knowledge of Enhanced Services Understanding of Primary Care Networks
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name AMP Group Practice
Address Spa Pool Road
Askern
Doncaster
DN6 0HZ
United Kingdom
Employer's website https://www.askernmedicalpractice.co.uk (Opens in a new tab)