About this role
Job summary
Are you organised, proactive and passionate about making a difference in primary care? We're looking for a motivated Care Coordinator to join our small but busy, friendly and supportive team at our busy inner London GP practice in Peckham.
This is a varied and rewarding role, ideal for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent administrative support to both patients and the clinical team.
Main duties of the job
Key responsibilities include (but are not limited to):
Coordinating planned care programmes and patient recalls Supporting the achievement of practice targets and quality initiatives Assisting with health promotion campaigns and patient engagement Managing patient communications and administrative workflows General administrative/reception duties to support the smooth running of the practice Working closely with clinicians and the wider practice team About you:
Excellent organisational and communication skills Ability to prioritise workload and work independently Friendly, professional and compassionate approach Good IT skills and attention to detail Experience in general practice or healthcare administration is preferred but not essential, as full training will be provided for the right candidate. If you're enthusiastic, reliable and looking to join a welcoming team that values collaboration and patient care, we'd love to hear from you.
Please note: Previous applicants need not apply.
About us
The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities.
Job description Job responsibilities Key Responsibilities
Manage patient signposting and referral for services within the various practices.Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance.Proactively participate in health promotion and screening programmes for patients.Identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids.Undertake work in line with PCN directed priorities.Work closely with the Clinical Director, Strategic and Operations Director, Practice Managers, GPs and other staff within the various PCN practices to deliver the numerous workstreams under the PCN contract.Proactively identify (using population data) patients with long-term conditions and support their personalised care needs, including preparing for shared decision-making conversations and providing holistic support.Help patients manage their needs by answering queries, making and managing appointments, ensuring good quality written or verbal information is available to support informed choices, and acting as the first point of contact for patients within the caseload.Assist with patient queries, signposting, facilitating access to self-management education, peer support, interventions, and support patients to take more control of their health and wellbeing.Assist patients to access personal health budgets where appropriate.Provide coordination and navigation for people and their carers across health and care services, working closely with primary care professionals, social prescribing link workers and partner agencies.Promote and support PCN health initiatives, including immunisations, NHS Health Checks, cervical screening, breast screening, bowel screening, and other national screening programmes.Proactively support call and recall processes and coordinate immunisation campaigns, including childhood immunisations and flu vaccinations.Support the coordination and delivery of multidisciplinary team (MDT) working and discussions within the practice, neighbourhood and PCN, including organising MDT meetings, identifying issues for discussion, liaising with GPs, pharmacists, nursing teams, care homes and other agencies, and circulating relevant information.Raise awareness of shared decision-making, decision support tools, health promotion and NHS Health Checks within practices.Support Quality and Outcomes Framework (QOF), enhanced services and contractual specifications.Review treatment programmes that promote health and wellbeing.Coordinate specified clinics, liaising with schedulers and contacting identified patients with appointments.Manage patient-initiated calls for help or signposting, booking patients into named GP urgent care or telephone slots where appropriate.Document and monitor aspects of patient coordination and service delivery, supporting data collection and audit using the patient administration system.Demonstrate the ability to recognise and respond appropriately to sudden deterioration or emergency situations, alerting the team or enabling a rapid response.Monitor referrals to ensure tasks are completed and care delivered by maintaining regular telephone contact with patients and partner agencies.Refer patients to PCN Social Prescribing Link Workers where appropriate.Bring together all identified care and support needs into a single Personalised Care and Support Plan (PCSP), in line with best practice.Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing, and support them to access training, employment and appropriate benefits where eligible.Organise and prioritise own workload, working independently and as a committed member of the multidisciplinary team. Depending on work plans, there may be a requirement to work across different groups and teams.Support patient and carer contact roles and collate patient and carer feedback on their experiences.Maintain and develop engagement with all practice staff and encourage best practice.Understand that this role profile is not exhaustive, and you may be directed to complete other reasonable duties according to the skills and requirements of the role.ConfidentialityIn the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information relating to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, carers, practice or staff information. All such information, from any source, is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues or member practices may only be disclosed to authorised persons in accordance with PGPA policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.
Person Specification
Qualifications Essential
ECDL or equivalent Diploma/ HNC level (or relevant experience) NVQ Level 2 Business Administration (or relevant experience) Demonstrable commitment to professional and personal development
Desirable
NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards Training in motivational coaching and interviewing or equivalent
Experience Essential
Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity) Experience of working within multi- professional team environments Experience of supporting people, their families and carers in a related role Experience of data collection and using tools to measure the impact of services Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement
Desirable
Experience in use of databases Vulnerable adults awareness Experience of care of the elderly
Personal Qualities & Attributes Essential
Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines. Able to work as part of a team Able to support people in a way that inspires trust and confidence, motivating others to reach their potential Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders. Excellent negotiating skills Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the various Practice teams Demonstrates personal accountability, emotional resilience and works well under pressure
Skills and Knowledge Essential
Knowledge of the personalised care approach Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports Creative problem solver and willing to search for hard-to-find information
Desirable
Knowledge of general practice clinical systems, such as, EMIS ERS, Footfall Ability to read large amounts of information and extract the salient points, to analyse data and report on findings
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hurley Group
Address Sternhall Lane Surgery
12 Sternhall Lane
Peckham
London
SE15 4NT
United Kingdom
Employer's website http://hurleygroup.co.uk/ (Opens in a new tab)