About this role
Job summary
This is a great opportunity to take on a diverse and dynamic role within the NHS as a General Practice Admin support Officer you will help support all levels of the administration team and reception team, when required to do so.
Main duties of the job
The successful candidate will play a key role in keeping the surgery running smoothly and support both staff and patients by handling day-to-day administrative tasks, managing records and ensuring efficient communication within the practice.
You will be working with an experienced and friendly team and will be offered full support and training, where needed.
Please note that you will be expected to work across two sites when required.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Knowledge Desirable
Proficient in the use of IT e.g. MS Office Outlook, Excel working with spread sheets and databases Understanding of data protection and confidentiality principles
Experience Essential
Confident in taking and making phone calls Ability to prioritise a variety of tasks
Desirable
Experience of Emis System Experience of working in a GP practice Knowledge of the IGPR System.
Qualifications Essential
Achieved good general level of education GCSE in Maths and English (A*-C) or equivalent
Communication Skill Essential
Able to communicate clearly and professionally in both written and verbal format. Ability to deal confidently with phone, email and face -to-face enquiries. Good interpersonal skills and ability to build positive working relationships Ability to handle sensitive or confidential information appropriately.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Dudley Group NHS Foundation Trust
Address High Oak Surgery
Brierley Hill Health and Social Care Centre
Dudley
DY5 1RU
United Kingdom
Employer's website https://www.dgft.nhs.uk/ (Opens in a new tab)