About this role
Job summary
Are you an experienced operational leader with a passion for delivering high-quality, patient-centred care? We are seeking a dynamic and driven Acute Care Operations Manager to join our senior leadership team and lead the operational delivery of inpatient, access and urgent care services.
This is an exciting opportunity to play a key role in shaping and improving mental health services, working in a complex, fast-paced environment where your leadership will directly impact patient outcomes, staff experience and service performance.
Main duties of the job
As an Acute Care Operations Manager, you will:
Lead the day-to-day operational management of designated specialist services Support the strategic planning and delivery of services across the locality Work closely with clinical leaders and multidisciplinary teams to drive performance, quality and safety Ensure services meet key performance indicators, financial targets and governance standards Foster a culture of continuous improvement, inclusion and compassionate leadership
About us
At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.
We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.
We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Job description Job responsibilities
You will have responsibility for operational performance, workforce management, financial oversight, and service development, while ensuring that services remain responsive to the needs of service users, carers and stakeholders.
Provide visible, effective leadership across multidisciplinary teams Monitor and improve service performance, quality and safety outcomes Lead service redesign, transformation and improvement initiatives Manage budgets and resources, ensuring financial sustainability Oversee HR processes, including recruitment, performance management and workforce planning Ensure compliance with Trust policies, governance frameworks and national standards Contribute to strategic planning, commissioning and business development activities Participate in the on-call rota We are looking for a highly motivated leader who can inspire teams and drive measurable improvements.
Person Specification
Qualifications Essential
Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level Recognised post graduate management qualification or equivalent experience
Desirable
Experience of managing health and social care integrated services
Knowledge Essential
Good working knowledge of wider health and social care system and structures, policies, procedures and legislation relevant to services areas. Knowledge of the philosophy, principles and national drivers underpinning services for people with mental health problems.
Skills Essential
A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams Promote, monitor and maintain best practice in health, safety and security
Experience Essential
Significant experience working within and Managing clinical services Demonstrable experience of relationship management with external regulatory bodies
Desirable
Working in a range of management roles and environments
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address Woodlands Unit
Woodlands, Ipswich Hospital, Heath Road
Ipswich
IP3 0BP
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)