About this role
Job summary
We are part of Suffolk Primary Care, which is a group of GP practices delivering patient care across Suffolk. We have an amazing opportunity for someone wanting to look at taking on an Apprenticeship role as Administrator and Receptionist. You will complete the Business Administrator Level 3 course alongside working.
The vacancy is full time Monday to Friday 0800-1600 with time allocated for study within the apprenticeship course.
Howard House Surgery supports in excess of 8500 patients from a diverse range of backgrounds. We have an established team with a strong focus on customer service and on developing staff in order to deliver excellent standards of patient care. We would love to hear from candidates with excellent IT skills and both written and verbal communication. We are keen to hear from those that can show flexibility and a range of transferable skills.
We use SystmOne and askmyGP to facilitate effective and efficient ways of working.
You should be able to work calmly and professionally as part of a team, with the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and/or instruction and attention to detail is essential.
We offer a competitive salary along with other employee benefits, and the opportunity to join the NHS pension scheme.
Main duties of the job
The main responsibilities of the post holder will be to ensure timely, accurate and consistent recording of the clinical information onto the surgery computer system. You will also be expected to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient manner. Working as part of a team, the post holder will be responsible for scanning, forwarding and coding clinical correspondence, as well as booking and contacting patients through our online portal, over the phone, or face to face. The Administrator role is to take responsibility for administrative aspects of the practice. They are responsible for various administrative duties and accountable to the Department Leads and Practice Operations Manager.
As part of this role you will be required to complete the apprenticeship course and any necessary online or face to face training.
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
NHS Pension Scheme:
Defined benefits scheme Life insurance Family benefits, including adult dependents & children's pensions Ill health benefits 23.7% employer contribution Electric Car Salary Sacrifice Scheme:
Low monthly payments, no deposit, no credit check Fully comprehensive insurance, servicing, tyres & breakdown cover Up to £2,000 annual SPC contribution (subject to conditions) Flexible Working Arrangements:
GP remote working options to accommodate personal commitments
Additional Benefits:
Eye care vouchers Health service discounts, including a complimentary Blue Light Card for new starters Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service Enhanced maternity & paternity terms High street discounts via our online portal Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
Job description Job responsibilities
The apprenticeship administrator and receptionist will be the first point of call for patients contacting the surgery. You will need to be proactive and able to prioritise your workload to manage the workload effectively. You will work as part of a team ensuring patients are supported effectively and efficiently. You will need to ensure accurate documentation is kept within clinical records and remain polite and professional at all times.
You will need to be able to manage your apprenticeship workload alongside working within the role and keep up to date with training and assessments.
Person Specification
Qualifications Essential
- Educated to GCSE level (or equivalent) including Grade 4 in English & Maths or willingness to study alongside apprenticeship - Ability to complete the level 3 Business Administrator Apprenticeship
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Howard House Surgery
Address Howard House Surgery
31 Orwell Road
Felixstowe
Suffolk
IP11 7DD
United Kingdom
Employer's website https://suffolkprimarycare.uk/howard-house-surgery/ (Opens in a new tab)