About this role
Job summary
We are looking to recruit an enthusiastic individual to join our established Admin team, working between 30-37 hours. You will be based at our GP surgery, always providing a friendly and supportive environment for patients and visitors.
Main duties of the job
You will be working as part of our Admin team team ensuring our patients receive the best possible care. You will complete a wide range of Administrative and Secretarial tasks.
About us
The Grove Medical Group is a large GP practice in Gosforth with approximately 13000 patients. Working Days will be Monday to Friday and set hours will be between our opening times of 8am to 6.30pm.
Job description Job responsibilities
This role will include (but not be limited to) :
Liaising with patients on the telephone and occasionally face to face.
Processing hospital referrals
Completing private medical reports
Actioning clinical tasks
Managing the practice call and recall system
Workflow incoming mail
Assist the GPs whilst they are processing patient online triage requests
Ensuring you are aware and up to date with changes to local services that are available to patients
Person Specification
Qualifications Essential
Experience of working in a Reception or Admin type role within a GP Surgery or similar healthcare setting is highly desirable. You must be able to work as part of a team and promote good team spirit. You should be motivated by providing an excellent service and be able to work independently when required. Good knowledge of admin systems, software programmes and IT skills. GCSE passes at grade C or above or equivalent experience. The post holder will ensure that all statutory requirements are met. Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members. The post holder will demonstrate good numeracy and literacy skills. To understand the requirements of maintaining confidentiality. To demonstrate a high level of accuracy, presentation of information and attention to detail. To employ a flexible approach to working with the ability to prioritise and organise own time management. To continue with own personal and professional development. Applicant must have the right to work in the UK
Desirable
NVQ level 2 or above qualifications Experience of using SystmOne
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Grove Medical Group
Address 1 The Grove
Gosforth
Newcastle Upon Tyne
NE3 1NU
United Kingdom
Employer's website https://www.thegrovemedicalgroup.nhs.uk/index.aspx (Opens in a new tab)