About this role
Job summary
Coventry & Warwickshire Partnership TrustReceptionist/Admin SupportBase: City of Coventry Health CentrePosts: 1 x Permanent 37.5hours per weekTimes: Monday to Friday working between hours of 8am - 4.30pm with a 30 min break.
We are looking to recruit a Receptionist/Administrative support role, based within the Children's 4th floor Reception team. The post-holder will be required to on Reception as part of a team of 3 staff, reporting to the Admin Team Co-Ordinator and providing an effective and efficient reception and admin support service to clinicians and healthcare professionals across the different services provided on the 4th floor. . You must be able to multi-task under pressure and work flexibly to meet the needs of the service.
Main duties of the job
You will be front of house greeting patients and visitors to the service. You will also be providing efficient general administrative duties for the various services across the floor, supporting the clinical staff and HCA's.
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience.
Applicants will be dealing with parents/patients/out side agencies face to face on a daily basis, helping with queries. The 4th floor Reception is a very busy reception area, dealing with lots of different queries, prescriptions, internal telephone calls, scanning documents, maintaining care records and data inputting using our SystemOne software daily - previous experience would be an advantage, but training will be provided.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
generous annual leave entitlement which increases during your time with us excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support group We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description Job responsibilities
The successful candidate will be educated to GCSE level. Essential requirements of this post include a confident face to face contact, good IT skills, high level communication skills, attention to detail and sensitivity due to the nature of the service. You will need good organisational skills and the ability to work both independently and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
This post will require a standard DBS check and it will be the postholders responsibility to finance this.
Person Specification
Qualifications Essential
Good General Education (e.g., GCSE English and Maths)
Knowledge & Skills Essential
Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Standard keyboard / IT skills Understand confidentiality and apply the principles Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience Essential
Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook) Experience of working in a busy office / customer care environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Coventry and Warwickshire Partnership Trust
Address City of Coventry Health Centre
Stoney Stanton Road
Coventry
CV1 4FS
United Kingdom
Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)